Summary
Overview
Work History
Education
Skills
Timeline
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Pauline Falevai

Manurewa

Summary

Dynamic professional with extensive experience in inventory management and customer service at McDonald’s Ltd. Proven ability to enhance operational efficiency through effective team collaboration and problem resolution. Skilled in quality control and maintaining safety standards, ensuring a seamless workflow and high customer satisfaction.

Overview

12
12
years of professional experience
2026
2026
years of post-secondary education

Work History

Nightfill Assistant

Woolworths NZ
2024.04 - Current
  • Stocked shelves with merchandise following store layout and planograms.
  • Assisted in organizing stockroom for efficient inventory management.
  • Maintained cleanliness of sales floor and stock areas for safety compliance.

Freight Sorter

Provida Ltd
2023.11 - 2024.04
  • Operated hand pallet jack to move heavy loads safely.
  • Inspected packages for damage before sorting and distribution.
  • Maintained cleanliness of sorting area during operations.
  • Reported inventory discrepancies to management for resolution.
  • Inspected freight for damages before loading onto transport vehicles.

Working in a chilled/frozen environment

Dispatcher

DB Schenker
2023.09 - 2023.11
  • Coordinated transportation schedules to optimize delivery efficiency and resource allocation.
  • Communicated with drivers to ensure timely pickups and deliveries across multiple routes.
  • Monitored shipment statuses using advanced tracking systems for real-time updates.
  • Prepared dispatch reports to streamline operations and improve communication flow.
  • Performed administrative duties such as filing paperwork, updating databases, and preparing documents for review by management staff.

Radio Frequency Scanner

Kmart Ltd
2022.07 - 2023.03
  • Operated scanning equipment to process merchandise quickly and accurately.
  • Maintained cleanliness and organization in the scanning area to enhance efficiency.
  • Collaborated with team members to ensure smooth workflow during peak hours.

Warehouse Assistant

Pharmacy Wholesale Ltd
2022.02 - 2023.02
  • Organized inventory for efficient storage and easy access to products.
  • Assisted in loading and unloading shipments with attention to safety protocols.
  • Maintained cleanliness and order in the warehouse environment daily.

Packer

Eat my lunch
2021.05 - 2022.02
  • Packaged products efficiently according to company specifications and quality standards.
  • Operated packing machinery to prepare items for shipment and storage.
  • Inspected items for defects before packaging to ensure quality control.

Packer

NZ Health Manufacturing
2021.02 - 2021.05
  • Packaged products efficiently according to company specifications and quality standards.
  • Operated packing machinery to prepare items for shipment and storage.
  • Inspected items for defects before packaging to ensure quality control.

Online Fulfillment Assistant

The warehouse Ltd
2020.11 - 2021.02
  • Coordinated online order processing and fulfillment activities for efficient operations.
  • Managed inventory levels and conducted regular stock checks to ensure accuracy.
  • Assisted customers with inquiries regarding online orders and delivery statuses.

Radio frequency Scanner

Kmart Ltd
2020.01 - 2020.12
  • Operated scanning equipment to process merchandise for inventory management.
  • Maintained accurate records of scanned items and inventory levels.
  • Collaborated with team members to ensure efficient workflow during peak hours.

Room Attendant

Heartland Hotel
2019.11 - 2020.01
  • Cleaned and maintained guest rooms to ensure high standards of cleanliness.
  • Restocked supplies and amenities to enhance guest comfort and satisfaction.
  • Collaborated with housekeeping team to improve workflow efficiency.

Performance Manager

McDonald’s Ltd
2013.10 - 2019.11
  • Led performance assessments to identify areas for improvement across teams.
  • Developed training programs to enhance employee skills and productivity.
  • Collaborated with management to align performance goals with company objectives.
  • Collaborated with department leaders to identify staffing needs and priorities.
  • Conducted interviews and assessed candidates for cultural fit and skills.
  • Managed performance evaluations and provided constructive feedback to staff.
  • Organized orientation sessions for new employees to ensure smooth onboarding experience.
  • Managed the full cycle of recruitment process including sourcing, interviewing, screening and selection of candidates.
  • Received and reviewed candidate resume and job application submissions to approve or deny applicants for initial interviews.
  • Provided feedback to candidates throughout the hiring process.

Shift Manager

McDonald’s Ltd
2013.10 - 2019.11
  • Supervised daily operations to ensure efficient restaurant workflow.
  • Trained and mentored new team members on service standards.
  • Managed inventory levels and ordered supplies as needed.
  • Assisted customers with product inquiries and provided recommendations for purchases.
  • Managed cash register operations, including handling cash, credit, and gift card payments.
  • Maintained cleanliness and organization of the checkout area to enhance customer experience.
  • Trained new staff on cashier procedures and customer service best practices.
  • Resolved customer complaints promptly to ensure satisfaction and maintain loyalty.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Collected payments and provided accurate change.
  • Greeted customers and answered any questions they had about the store's products and services.

Education

McAuley High School
Otahuhu

Skills

  • Inventory management
  • Customer service
  • Team collaboration
  • Time management
  • Problem resolution
  • Quality control
  • Communication skills
  • Organizational skills
  • Pallet building
  • FIFO stocking
  • Cleaning
  • Moving boxes
  • Moving merchandise
  • Warehouse safety
  • Stock rotation
  • Shelf organization
  • Stocking shelves
  • Unloading merchandise
  • Order picking

Timeline

Nightfill Assistant

Woolworths NZ
2024.04 - Current

Freight Sorter

Provida Ltd
2023.11 - 2024.04

Dispatcher

DB Schenker
2023.09 - 2023.11

Radio Frequency Scanner

Kmart Ltd
2022.07 - 2023.03

Warehouse Assistant

Pharmacy Wholesale Ltd
2022.02 - 2023.02

Packer

Eat my lunch
2021.05 - 2022.02

Packer

NZ Health Manufacturing
2021.02 - 2021.05

Online Fulfillment Assistant

The warehouse Ltd
2020.11 - 2021.02

Radio frequency Scanner

Kmart Ltd
2020.01 - 2020.12

Room Attendant

Heartland Hotel
2019.11 - 2020.01

Performance Manager

McDonald’s Ltd
2013.10 - 2019.11

Shift Manager

McDonald’s Ltd
2013.10 - 2019.11

McAuley High School
Pauline Falevai