Nigel Bell
Swanson,Auckland, New Zealand
Summary
Dynamic Analyst with proven expertise at Auticon, enhancing retail systems through meticulous testing and troubleshooting. Achieved a 21.47% reduction in data processing time as a Research Assistant at the University of Auckland. Strong communicator and problem-solver, dedicated to delivering exceptional customer service and ensuring operational excellence.
Overview
4
4
years of professional experience
Work History
Analyst (Test Specialist)
Auticon
, New Zealand
11.2024 - 04.2025
- Provided consulting services to a leading FMCG and grocery retailer cooperative in New Zealand.
- Tested and supported retail systems (manned checkouts, self-checkouts, self-scanners, scales, and electronic shelf labels) to ensure they worked consistently and reliably.
- Identified, documented and helped resolve system issues (including issues reported by store staff). Also retested fixes and ensured smooth updates for customer-facing technology.
- Collaborated with cross-functional teams to align testing with business goals.
- Produced onboarding guides and trained new team members to ensure smooth handovers and confidence in using systems.
Research Assistant
University of Auckland
, New Zealand
11.2020 - 03.2022
- Organised and maintained large datasets with accuracy and attention to detail.
- Designed improvements that reduced data processing time by 21.47%.
- Provided technical support and met strict deadlines, demonstrating organisation and reliability.
Education
Excel Data Analysis & Reporting -
ACE Training
Auckland, New Zealand05.2024
Bachelor of Science - Computer Science
University of Auckland
Auckland, New Zealand11.2021
Skills
- Customer Service
- Communication
- Organisation
- Administration
- Microsoft 365/Microsoft Office
- Google Workspace
- Data Entry
- Scheduling
- Reporting
- Technical Skills
- Problem-Solving
- Retail POS Systems
- NCR StoreLine
- Upshop
- Pricer
- SAP
- Fiori
- S4/HANA
- CAR
- Troubleshooting
- Attention to Detail
- Adaptability
- Teamwork
- Reliability
- Diligence
- Customer Focus
- Time Management
- Health & Safety Awareness
- Flexibility
- Weekend Availability
- Shift Work
Affiliations
Class Representative | University of Auckland | July 2020 - November 2020
Represented peers by gathering and communicating feedback to faculty. Attended weekly meetings and departmental conferences.
Represented peers by gathering and communicating feedback to faculty. Attended weekly meetings and departmental conferences.
Timeline
Analyst (Test Specialist)
Auticon
11.2024 - 04.2025
Research Assistant
University of Auckland
11.2020 - 03.2022
Excel Data Analysis & Reporting -
ACE Training
Bachelor of Science - Computer Science
University of Auckland