Niharika Veena Reddy
Summary
Reliable Clinical Assistant with a background providing hands-on assistance to physicians and nurses while ensuring smooth operations at the front desk. Passionate professional with exemplary talents in taking health histories and keeping patients calm during stressful situations. Offering exemplary communication, time management and collaboration skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Clinical Assistant, Administration and Executive Assistant
Prana Family Health
02.2022 - Current
- Taking medical queries from patients, providing information, and answering questions, involving discussion about blood reports normal queries and providing management plans
- Keeping track of blood results and giving dietary advice, stress-management, and alternative methods to control and irregular levels
- Following up on mental health patients to deliver effective after-care and alternative treatments whenever available
- Processing patient enrollment forms and information into the med-tech system
- Liaising with both administrative and clinical team members
- A good understanding of excel spreadsheets and the ability to produce
- Processing patient payments and general administration duties involving the filing of certificates and scanning other documents to store them securely
- Fulfilling basic consensual clinical duties and clinical admin asks
- Established efficient workflow processes, monitoring daily productivity and implementation
- Managing the clinical director's task list
- This is a combination of patient recalls, patient referrals, and patient follow up post-referral
- Assisting with the clinical director's inbox and helping aim for a rapid turnaround of all incoming results, letters, and tasks
- Allocating tasks efficiently on the diaries of doctors, nurses, and clinical assistants to ensure a smooth transition for the patient
- Communicating clearly and effectively with patients
- This would involve conveying their results to them, providing basic clinical triage and advice (under the guidance of the clinical director and set standing orders) and organizing any follow-up appointments
- Collaborating closely with the administrative team and health coach to ensure the clinical director's day is spent efficiently managing patients by limiting the administrative burden.
- Developed a Covid-database for smoother claims from the Ministry and DHBs.
- Maintained up-to-date patient records with medical histories and test results.
- Coordinated with appropriate administrative staff to address clinical, operational, and financial questions.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Prepared examination rooms and sterilization of equipment following hospital guidelines.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
Global Internship
Bombay Leprosy Project
01.2023 - 02.2023
- Collaborated with a diverse team to support various initiatives of the Bombay Leprosy Project, a non-profit organization dedicated to eradicating leprosy and improving the lives of affected individuals
- Engaged in community outreach programs, contributing to health awareness campaigns and educational workshops on leprosy prevention and treatment
- Assisted in organizing medical camps and screenings, facilitating access to healthcare for marginalized populations
- Conducted research and compiled data to analyze the impact of the organization's efforts on disease prevalence and public health indicators
- Worked closely with healthcare professionals and volunteers to provide care and emotional support to patients, fostering a positive patient experience
- Demonstrated cultural sensitivity and effective communication skills while interacting with individuals from diverse backgrounds.
- Sorted and organized files, spreadsheets, and reports.
- Completed research, compiled data, updated spreadsheets, and produced timely reports.
- Prepared project presentations and reports to assist senior staff.
Office Administrator (Volunteering)
Middlemore Hospital New Zealand
09.2018 - 02.2022
- Ensured precision, currency, and compliance of patient records by consistently monitoring and addressing any discrepancies
- Engaged with patients through various communication channels, maintaining a professional demeanor to offer information and direct them to appropriate staff members
- Managed office inventory operations, including stocking and receiving shipments, to maintain optimal supplies and efficient operations
- Interpreted management directives to create comprehensive documentation of administrative staff processes.
Sales, Retail Assistant and Supervisor
St Luke's Animates Vet care and Retail
06.2021 - 01.2022
- Educated clients about Flea and Worming treatments, addressing concerns, and recommending suitable solutions to ensure pet well-being
- Played a pivotal role in inventory management by stocking products, conducting regular inventory checks, and maintaining optimal product availability
- Demonstrated expertise in guiding customers through Fish care and tank set-up, providing knowledgeable advice on essential aquatic pet care practices
- Supervised the retail floor to ensure organized and well-presented products, leading to enhanced customer shopping experiences
- Collaborated closely with the veterinary team, contributing to the seamless integration of vet care and retail services for an improved customer experience
- Assisted in visual merchandising and promotional activities, enhancing the store's overall appeal, and contributing to retail and advertising efforts
- Managed administrative tasks, including record-keeping, and addressing customer inquiries, ensuring efficient operations in both retail and vet care.
Career100 Collaborative Problem Solving Project
Genesis Energy
07.2021 - 10.2021
- Developed and applied communication skills working with/leading a team of students from different disciplines to research, prepare and present a challenge solution to senior Genesis Energy staff
- Learned and practiced design thinking tools as a user-cantered approach to solving business problems
- Enhanced problem-solving skills and creativity by brainstorming and evaluating potential solutions to complex business challenges
- Expanded knowledge and understanding of sustainability gaps and issues in New Zealand and learned how to research and consider solutions to these.
Administrative Office Manager and Personal Assistant
Stockman General Contractors
04.2018 - 02.2021
- Managed timesheets, ensuring accurate tracking of leaves, over-time, and standard hours to facilitate precise and error-free pay slips
- Organized inventory and equipment for engineers and workers, contributing to streamlined operations and efficient project execution
- Drafted compelling tenders and quotes for the company, showcasing your skills in effective communication and business proposals
- Orchestrated health and safety courses for workers and engineers, ensuring compliance with and surpassing New Zealand health and safety standards
- Processed and booked in inward goods, contributing to accurate book-keeping and organized inventory management
- Managed insurance claims for company vehicles involved in incidents, demonstrating your ability to navigate complex procedures and ensure fleet integrity
- Managed fleet operations, including organizing services, WOFs, vehicle registration, and mileage tracking to ensure smooth vehicle performance
- Filed certificates and essential documents, ensuring their accessibility and security, contributing to efficient record-keeping practices.
Marketing Prefect (Volunteering)
Lynnfield YMCA Raise Up
09.2018 - 12.2019
- Organized events aimed at fundraising for the community, contributing to the betterment of local neighbourhood
- Played a pivotal role in marketing these events, effectively promoting them to ensure maximum community participation and support
- Facilitated engaging activities for groups, creating an inclusive and enjoyable environment that fostered positive interactions and personal growth
- Took charge of organizing the annual Youth Festival, ensuring its successful planning, execution, and positive impact on the youth community
- Managed collaborations such as 'Clean Roskill' with Youth MP Saakshi Hedge and many other volunteer projects.
- Planned and executed internal and external marketing events.
Education
Bachelor of Science, Majoring in Physiology -
University Of Auckland
01.2023
Bachelor of Health -
University Of Auckland
01.2020
High School -
Mount Roskill Grammar School
12.2019
Skills
- Inbound phone call handling
- Inventory management involved booking inward goods and organizing the invoices
- Communication skills honed by presenting ideas and suggestions in a group setting
- Leadership skills learnt in school by leading sound and lighting team, being a prefect, head librarian and house captain
- Efficiently dealing with patients and emergency crisis management situations
- Comfortable using CRM system and practice management systems
- High level of confidentiality
- Exceptional time management skills
- Quick learner
- Data entry
- Detail-oriented
- Troubleshooting skills
- Payroll management to ensure the accuracy of the timesheets
- High emotional intelligence and empathizing levels
- Proficiency in advanced MS Suite and Med-tech 32
- Advanced peer mediator with conflict resolution and mediating skills
- Self-Directed
- Troubleshooting
- First Aid/CPR
- PPE Use
- Microsoft Office
- Verbal Communication
- Basic Math
- Organization
- Data Management
- Supervision and Leadership
Hobbies
- Singing (Carnatic singer)
- Dancing
- Cooking
- Sports
- Reading
Certification
- Prime Minister Scholarship Asia Recipient 2023
- Distinction Award in Medsci 311 2022
- University of Auckland Medsci 311- Final presentation
- 1st Runner Up in Genesis Design project 2021
- University of Auckland's Career100 2021 Design Challenge, and award your certificates.
- Residential Excellence Awards 2020
- Community excellence award for Waiparuru Hall
- Cooper House distinction 2019
- MRGS Trophy for Qualities of character 2019
- Mediation award for mediators of the year 2019
- Marketing Perfect 2019
- Raise-Up Annual Community Awards
- Health and Safety Certificate 2018
- First-aid with St Johns
- Community Spirit Award 2016, 2017, 2018 and 2019
- Along with this award, I've also received a money cheque.
- Top in Year 11 Mathematics and Health 2017
- Top in 911 class and Merit Award for Cooper House 2015
Referees
Available on request
Timeline
Global Internship
Bombay Leprosy Project
01.2023 - 02.2023
Clinical Assistant, Administration and Executive Assistant
Prana Family Health
02.2022 - Current
Career100 Collaborative Problem Solving Project
Genesis Energy
07.2021 - 10.2021
Sales, Retail Assistant and Supervisor
St Luke's Animates Vet care and Retail
06.2021 - 01.2022
Office Administrator (Volunteering)
Middlemore Hospital New Zealand
09.2018 - 02.2022
Marketing Prefect (Volunteering)
Lynnfield YMCA Raise Up
09.2018 - 12.2019
Administrative Office Manager and Personal Assistant
Stockman General Contractors
04.2018 - 02.2021
Bachelor of Science, Majoring in Physiology -
University Of Auckland
Bachelor of Health -
University Of Auckland
High School -
Mount Roskill Grammar School
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