Niki Davis

Responsibilities:

• Managed backlog prioritization, ensuring alignment with business goals and stakeholder expectations.
• Oversaw entire product deployments from vision and creation to rollout and delivery.
• Facilitated communication between development teams and stakeholders, ensuring clear understanding of requirements and expectations.
• Collaborated with cross-functional teams to develop high-quality products that met customer needs.

Achievements:

• Rollout of electronic tickets to all stores, and adding new functionality to the tickets to enable our stores to better serve our customers ie SOH screen.
• Updating the stores commission scheme to reduce complexity and drive a strong customer focus.
• Enabling OKTA login for SmartPad, to simplify the process, ensure we are compliant and save team members time.

Responsibilities:

• Delivery of projects within agreed timeframe and budget.
• Creation of new processes to improve store productivity, while ensuring customer satisfaction.
• Building relationships with internal and external parties.
• Identifying business opportunities for generating profit and/or saving cost.
• Effective project rollouts to a large network of stores.
• Measuring of performance post rollout.

Achievements:

• Deployed changes and processes to enhance Noel Leeming way of working, including Floor stock identification, eShip process and the pilot of electronic ticketing.
• Deployed proesses to help enhance the Torpedo7 way of working, including Smartpad, Cycle Count and Store fulfillment of online orders.

Responsibilities:

• Managed a multi-site Contact Centre with 50+ employees.
• Implemented new initiatives for ensuring customer satisfaction.
• Coached and developed Team Leader's.
• Created a work environment that was fun, positive and team oriented which helped raise morale and enhanced retention.
• Effective management of P&L while maintaining high service levels.
• Resolved conflicts and negotiated mutually beneficial agreements between parties.

Achievements:

• Relocation of the Contact Centre twice with minimal staff loss.
• Launch of Net Promoter Score measure to the business.
• Creation of the Sales Team and Online Chat Teams within the Contact Centre.

Responsibilities:

• Managed large retail store with 30+ employees.
• Delivered positive profit results by driving sales and controlling costs.
• Managed, hired and developed top talent to strengthen workflow and productivity.

Achievements:

• Finalist for the Young Retailer of the Year.
• Progression of team members into other roles within the business.