NIKI JESTINE
Auckland,AUK
Summary
An electronics and communication engineer with experience in leading programme delivery, and providing technical customer advice. Highly successful in achieving results, and coordinating the performance and outputs of project consultants, contractors, and professionals. Well commended for resolving problems and improving customer satisfaction. A quick learner and smart thinker willing to work hard to achieve personal goals while contributing to the organisation's mission and vision.
Overview
8
8
years of professional experience
1
1
Certification
Work History
PROGRAMME LEAD
Universal Communications Group
06.2022 - Current
- Leading large-scale telecommunications projects being delivered for Chorus and Spark.
- Developing internal and external relationships with key partners and suppliers that result in positive business benefits.
- Creating and maintaining project schedules, identifying critical paths and ensuring timely completion of tasks
- Ensuring revenue targets are met and projects are completed on schedule and under budget.
- Planning and ensuring stock of materials required for project completion
- Reporting on deliverables,
- Providing specialist technical back-office support to field teams, service delivery partners, incident, build, transmission and provisioning managers, scheduling and escalations teams all over New Zealand
- Monitoring incident tickets
- Managing escalations and ensuring timely closure of field tickets
- Enthusiastically promoting the culture of zero harm, per company policies, and with a focus on continual improvement of HSEQ performance
- Investigating, validating and auditing issues at Auckland exchanges and providing report
- Received the quarterly and annual (2022) Outstanding Employee Awards
TECHNICAL SALES COORDINATOR
Festo NZ
08.2021 - 06.2022
- Provided product support for a broad spectrum of Festo's products, including pneumatic and electrical actuators, sensors, valves and air preparation and process automation equipment
- Provided sales assistance and support for the sales team across New Zealand and the rest of Pacific
- Provided an effective interface between Festo and its customers by understanding the customers' requirements and the company's capability of meeting these
- Managed the customer's expectations of Festo's service, and ensure that these expectations are met and exceeded wherever possible with a genuine commitment to customer satisfaction
Account Manager
Wellforces Ltd
02.2019 - 07.2021
- Managed commercial, and residential lighting projects.
- Advised customers on the technical details of our products and assisting them choose the best option
- Designed and implemented a strategic business plan that expands company's customer base and ensure its strong presence
- Built and promoted strong, long-lasting customer relationships by partnering with them and understanding their needs
- Identified emerging markets and market shifts while being fully aware of new products and competition status
- Managed B2B key accounts by maintaining a healthy relationship
- Promote new products through sales and marketing activities like home-shows
- Reached out to customer leads through cold calling
- Expedited the resolution of customer problems and complaints to maximize satisfaction
- Drafted proposals outlining services, costs, and benefits for prospective customers.
- Developed and maintained relationships with key accounts to ensure customer satisfaction.
Teaching Assistant
Kyungpook National University
09.2016 - 05.2018
- Assisted teachers in creating lesson plans and providing instructional materials.
- Graded assignments, tests and papers according to teacher instructions.
- Provided one-on-one support for special needs students.
- Monitored student progress by keeping detailed records of academic performance.
- Instructed students individually or in groups to reinforce learning concepts.
Assistant Manager
JX Enterprise
04.2016 - 08.2016
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Monitored employee attendance records, timekeeping, and payroll information.
- Managed customer service inquiries and complaints in a timely manner.
- Supervised daily operations including scheduling shifts, assigning duties.
- Facilitated interdepartmental communication by attending meetings or providing updates.
Education
Master of Science - Information and Communication Engineering
Kyungpook National University (KNU)
South Korea01.2018
Bachelor of Technology - Electronics and Communication engineering
Christ University
01.2016
Skills
- Attention to detail even under pressure
- Experienced in project management including software such as Trello, Click Up, Zoho, Jira, Visio
- Technical Skills - C, C, Python, MySQL, MATLAB
- Skilled in providing technical advice to customers
- Adaptable
- Quick learner
- Innovative
Accomplishments
Quarterly Outstanding Employee Award (October 2022)
Certification
- Intern at Gama Engineering FZC, Sharjah UAE - 2014
Gained theoretical and practical knowledge on developing Low Voltage Switchgear
- Intern at LED World LLC, Dubai UAE - 2014
Gained theoretical and practical knowledge in the working of LEDs and learned about designing LED lighting for buildings. Also assisted in sales and promotion of LED lights.
Timeline
PROGRAMME LEAD
Universal Communications Group
06.2022 - Current
TECHNICAL SALES COORDINATOR
Festo NZ
08.2021 - 06.2022
Account Manager
Wellforces Ltd
02.2019 - 07.2021
Teaching Assistant
Kyungpook National University
09.2016 - 05.2018
Assistant Manager
JX Enterprise
04.2016 - 08.2016
- Intern at Gama Engineering FZC, Sharjah UAE - 2014
Gained theoretical and practical knowledge on developing Low Voltage Switchgear
- Intern at LED World LLC, Dubai UAE - 2014
Gained theoretical and practical knowledge in the working of LEDs and learned about designing LED lighting for buildings. Also assisted in sales and promotion of LED lights.
Master of Science - Information and Communication Engineering
Kyungpook National University (KNU)
Bachelor of Technology - Electronics and Communication engineering
Christ University
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