Nirali Patel
Auckland,New Zealand
Summary
Community-oriented Officer comfortable working in high-stress situations and coordinating emergency responses. Seasoned team leader with unrelenting dedication to keeping community safe and secure. Proactive about using proper protocols while on duty and interacting with community contacts. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
National Operations Emergency Centre Officer
St John Ambulance
Auckland,NZ
12.2023 - Current
- Providing high quality analytics and insights.
- Identifying relevant trends or issues, and completing follow up analysis.
- Improved overall department efficiency by streamlining processes and implementing new policies.
- Enhanced workforce efficiency by analyzing data and identifying areas for improvement in staffing and scheduling.
- Optimized labor costs by developing and implementing strategic workforce plans tailored to business needs.
- Improved customer satisfaction ratings by ensuring prompt resolution of issues and concerns.
- Streamlined operational processes by implementing efficient workflow management strategies.
- Handling 24 hours to 48 hours emergency rosters.
- Managed cross-functional teams for successful project completion and timely delivery.
- Implemented cost-saving initiatives, reducing overall operational expenses without compromising service quality.
- Collaborated with other department heads to align organizational goals and maximize efficiency across all departments.
Administration/ Scheduler
Livewire Electrical Solutions Ltd
Auckland
06.2023 - Current
- Optimized scheduling processes by implementing efficient software tools and organizational systems.
- Monitored and optimized inventory, and reordered materials as required.
- Completed daily logs for management review.
- Booking jobs, rostering and processing payroll.
Workforce Manager
Tamaki Health
Auckland, New Zealand
11.2021 - 12.2023
- Enhanced workforce efficiency by analyzing data and identifying areas for improvement in staffing and scheduling.
- Optimized labor costs by developing and implementing strategic workforce plans tailored to business needs.
- Improved employee satisfaction with flexible scheduling options, addressing work-life balance concerns.
- Streamlined hiring processes by collaborating with HR team to identify ideal candidate profiles for various roles.
- Supported company growth by forecasting staffing requirements and developing talent acquisition plans accordingly.
Roster Coordinator
Oceania Healthcare
Auckland, New Zealand
08.2019 - 11.2021
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Review data entry of all shifts for accuracy, including shift times and travel, and correct any discrepancies prior to the roster being exported.
- Maintain up-to-date working schedules by managing planned shift changes.
- Monitor and ensure all shifts have been approved for the designated period once they have been delivered.
- Work closely with coordinators and regional service managers to ensure a thorough understanding of services and their needs is gained. Use this understanding to identify any potential issues before they occur.
Customer Service Representative
AB Trading Ltd.
Auckland, New Zealand
01.2018 - 07.2019
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Responded to customer requests for products, services and company information.
Education
Diploma In Business - Project Management
Aspire2
Auckland Skills
- MS Office
- Leadership and Change management
- Work Coordination
- Rostering skill
- Emergency Response Coordination
- First Aid/CPR
- Customer Relations
- Project Planning
- Attention to Detail
- Contract Management
- Workforce Management
- Performance Management
- Staff Development
Timeline
National Operations Emergency Centre Officer
St John Ambulance
12.2023 - Current
Administration/ Scheduler
Livewire Electrical Solutions Ltd
06.2023 - Current
Workforce Manager
Tamaki Health
11.2021 - 12.2023
Roster Coordinator
Oceania Healthcare
08.2019 - 11.2021
Customer Service Representative
AB Trading Ltd.
01.2018 - 07.2019
Diploma In Business - Project Management
Aspire2