Noella Lagi Amosa
Brisbane,Sunnybank Hills
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
9
9
years of professional experience
Work History
Concession Manager
Forever New
06.2020 - Current
- Controlled store inventory and reviewed cash handling and operations reports.
- Prioritized excellent customer service through continuous monitoring of employee interactions with shoppers.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Trained and guided team members to maintain high productivity and performance metrics.
- Led a team of retail associates to achieve sales targets and deliver outstanding customer experiences.
- Answered questions about store policies and addressed customer concerns.
- Created employee schedules to align coverage with forecasted demands.
- Cash Handling and Banking
Retail Assistant
Daiso
02.2019 - 06.2020
- Boosted customer satisfaction by providing exceptional service and addressing inquiries efficiently.
- Offered informed suggestions for improving store operations based on personal experience and observation of best practices in the industry.
- Prioritized helping customers over completing other routine tasks in store.
- Monitored expiration dates on perishable items, reducing waste and ensuring customer safety.
- Maintained tidy and organized store environment to comply with cleanliness standards.
- Handled returns and exchanges professionally, adhering to company policies while prioritizing customer satisfaction.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Volunteer Aid
Angel House Orphanage
11.2018 - 12.2018
- Developed strong communication and organizational skills through working on group projects.
- Assisted in meal preparation and feeding, promoting proper nutrition for patients.
- Helped patients maintain personal hygiene by providing bathing assistance and grooming services.
- Provided emotional support to patients and families during difficult times, fostering trust and strong relationships.
Cleaner
Professional Cleaning Company Limited
01.2016 - 11.2018
- Maintained a well-organized storage area for cleaning supplies to ensure easy access and efficient use of materials.
- Emptied trashcans and transported waste to collection areas.
- Used power scrubbing and waxing machines to scrub and polish floors.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
- Demonstrated an outstanding commitment to safety protocols by consistently wearing protective gear during cleaning tasks that involved hazardous materials or situations.
Telemarketer
TSA Telco Group
07.2015 - 07.2016
- Increased customer satisfaction by addressing inquiries and resolving issues promptly.
- Utilized effective time management strategies to prioritize tasks for optimal productivity.
- Exceeded personal sales goals regularly, contributing significantly to the success of the team as a whole.
- Displayed excellent sales skills and understanding of how to leverage abilities to exceed quotas.
- Followed up with customers to solicit further sales.
Education
Certificate - Adult Preparation Training Certificate
TAFE
Caboolture Queensland 01.2014
High School Diploma -
Caboolture High School
Caboolture Queensland 01.2013
High School Diploma -
Avondale College
Avondale, NZ12.2012
Skills
- Staff Supervision
- Customer Retention
- Scheduling Staff
- Training and Onboarding
- Financial Management
- Decision-Making
- Customer Service
- Technical Proficiency
- Training and Development
- Operations Management
- Time Management
- Verbal and written communication
- Computer Skills
- MS Office
- Performance Tracking and Evaluation
- Budget Control
Languages
English
Native or Bilingual
Samoan
Professional Working
References
Available upon request
Timeline
Concession Manager
Forever New
06.2020 - Current
Retail Assistant
Daiso
02.2019 - 06.2020
Volunteer Aid
Angel House Orphanage
11.2018 - 12.2018
Cleaner
Professional Cleaning Company Limited
01.2016 - 11.2018
Telemarketer
TSA Telco Group
07.2015 - 07.2016
Certificate - Adult Preparation Training Certificate
TAFE
High School Diploma -
Caboolture High School
High School Diploma -
Avondale College
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