Norma Delilah Isaac

Customer Service:

▪ Meet and greet all visitors to the TPS Office

▪ All visitors are dealt with promptly, efficiently and with courtesy

▪ Managing Business Unit email account, liaising with internal and external client, ensuring positive &

timely outcome

▪ First point of call of incoming phone enquires

▪ Liaising with both internal and External customers and Third party to ensure SLA is met with great

Customer Satisfaction

▪ Providing End to End Customer Service

▪ Adhere to SLA Turnaround times

▪ Meeting set KPI’s

Administration:

▪ Logging and monitoring all jobs, working with managers and staff to ensure work is completed and

closed off in timely manner with specified SLA.

▪ Update & maintain internal systems (Workflow Max and Simpro) creating and monitoring (jobs,

quotes,

complaints)

▪ Back up support to all Business Unit in the group Administration

▪ Maintain electronic client files

▪ Maintain staff training registers, training due dates and book training for staff accordingly.

▪ Placing Stock and Stationary Orders

▪ Updating documentation and data entry

▪ Document controls/filing, ensure business unit documents are current and filed in relevant folder Bulk

mail outs as required.

▪ Follow up with Supervisors, Team Leaders and Managers for the correct times and cover times for

any

incorrectly completed timesheets Accounts Receivables

▪ Preparation of standing invoices

▪ Preparation of consumable invoices

▪ Preparation of Reactive & Periodical Work invoices

▪ Preparation of any ad hoc invoices such as intercompany charges

▪ Processing of supplier’s invoices Systems (Workflow Max, Simpro)

▪ Being up to date with Company’s compliance requirements

▪ Proactively working on Process Improvement Ideas

Other:

▪ General Housekeeping Duties

• Assisted customers with inquiries and resolved issues efficiently.
• Managed order processing and tracking through internal systems.
• Provided product information and guided customers on selection.

• Answering phone calls, providing a positive and efficient customer service experience.
• Sending emails to customers and suppliers checkout and update orders export/ import and maintain adequate customer orders supply.
• Costing, monitoring, pricing items.
• Maintained up-to-date knowledge of product and service changes.
• Delivered prompt service to prioritise customer needs.
• Managed timely and effective replacement of damaged or missing products.

• Answering clients' and guest service calls, providing prompt response and solutions.
• Payroll
• Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
• Resolved issues through active listening and open-ended questioning, escalating major problems and reporting to the manager.
• Ensured compliance with company policies, industry regulations, and safety standards in daily operations.
• Organised spaces, materials and catering support for internal and client-focused meetings.
• Prepare contract lease for new tenants /Sales and marketing dealing with clients and guest booking.
• Manage other contracts (100 days Feet on street Project with Digicel) Team leader Looking After 36 Agents completion on foot sim swap and Sim Registration and Download Applications.

• Meet and greet customers and arrange booking for hire.
• Answering with customers' phone calls
• Provided vital support during audits by compiling documentation requested by auditors quickly and efficiently.
• Increased customer satisfaction with prompt and courteous service while addressing inquiries and concerns.
• Coordinated and scheduled meetings and appointments.
• Supported staff on special assignments and ad hoc projects.

• Front desk officer general duties and answering phone calls.
• Reviewed and screened applicant resumes to identify qualified candidates.
• Monitored employee attendance and performance to verify punctuality and absences, addressing issues by company policies and procedures.
• Assist in payroll, interviews, and keeping employee's employment files up-to-date.