NORMAN GUTTENBEIL

• Face-to-face sales channels, including residential door-to-door solutions,
• Created detailed reports of sales performance, forecasting future trends in direct sales.
• Maintained positive working relationship with fellow staff and management.
• Collaborated closely with team members to achieve project objectives and meet deadlines.

• Customer service, ensuring a welcoming and efficient experience for patrons.
• Managed the order-taking process with accuracy and speed, contributing to increased customer satisfaction.
• Demonstrated strength in handling heavy stock orders, showcasing organizational skills, and physical endurance.
• Maintained a high standard of cleanliness, ensuring a safe and appealing dining environment for our customers.
• Proven ability to multitask effectively, balancing various tasks simultaneously, without compromising quality or service.

• Delivered customer service, addressing inquiries, and guiding purchasing decisions.
• Organized merchandise on shelves, enhancing store presentation and accessibility.
• Assist in coordinating the transfer of products from the warehouse to the sales floor, maintaining a well-stocked environment.
• Adapted to work independently or collaboratively, scaling efforts to meet the demands of each task.

Completed a dynamic job training program via the school's attachment, focusing on e-commerce operations and order fulfillment.

Training included.

• Assisted in receiving, unpacking, and organizing new stock deliveries.
• Greeted customers to determine wants or needs.
• Provided support to existing staff on various tasks and duties.
• Identified needs of customers promptly and efficiently.
• Answered phone inquiries regarding store hours, product availability, pricing.
• Processed online orders accurately and timely for delivery or pickup in-store.

• Part of a Team that Led the development and management of a 3x3 Basketball School team as part of a dynamic high school event management training program
• Team Orchestrated a successful fundraising event to support the Newtown fire victims, demonstrating strong team collaboration and leadership skills