NORMAN HAMILTON
Weymouth,New Zealand
Summary
As a passionate professional in customer service and hospitality, I strive to deliver exceptional service and showcase the best of my skills in every role. With hands-on experience in both food and beverage and housekeeping, I bring a strong work ethic and a commitment to high standards. My diverse background in the hospitality, tourism, and service industries, combined with my tertiary-level education, has provided me with valuable theoretical knowledge. I aim to continue expanding and refining my skills, shaping them into a fulfilling career centered on dedication, growth, and a constant drive for learning
Overview
8
8
years of professional experience
Work History
Housekeeping Attendant
The Sebel
Manukau, Auckland
03.2024 - 01.2025
- Maintained high standards of cleanliness in guest rooms and public areas, ensuring compliance with health, safety, and hotel policies.
- Managed daily workloads efficiently, prioritizing tasks to meet tight schedules and guest expectations.
- Collaborated with a diverse team to deliver seamless service, contributing to guest satisfaction and loyalty.
- Monitored and replenished cleaning supplies, supporting smooth operations.
- Recognized for attention to detail, professionalism, and maintaining quality service during peak periods.
Food and Beverage Attendant
Sudima Hotels
, Christchurch
05.2023 - 10.2023
- Delivered exceptional service in restaurant, bar, and event settings, ensuring a welcoming and professional guest experience.
- Took and processed orders accurately, managing multiple tasks in a fast-paced environment.
- Maintained cleanliness and organization of dining areas, adhering to health and safety standards.
- Assisted with event setups, table arrangements, and service to meet client expectations.
- Collaborated with team members to address guest needs promptly, contributing to high satisfaction ratings.
- Recognized for efficiency, adaptability, and maintaining a positive attitude during peak service times.
Catering Assistant
Rainbow's End
Auckland, New Zealand
03.2020 - 07.2022
- I worked in the Kids Kingdom Café and catered for children's birthday's, events, parties
- Provided fast and friendly service to guests in a high-volume theme park environment, ensuring an enjoyable dining experience.
- Prepared and served food and beverages, following strict hygiene and safety standards.
- Assisted with stock management, restocking supplies, and maintaining clean and organized workstations.
- Supported event catering operations, including setup and breakdown, ensuring smooth execution.
- Handled cash and electronic transactions accurately, maintaining efficiency during peak periods.
- Recognized for teamwork, adaptability, and consistently delivering excellent customer service.
Bartender
Skycity
, Auckland
05.2021 - 06.2022
- Provided exclusive bar service to VIP guests in a private gaming environment, delivering personalized and professional experiences.
- Crafted and served premium beverages, including high-end cocktails, wine, and spirits, with attention to detail and presentation.
- Maintained a discreet and welcoming atmosphere, ensuring guest comfort and satisfaction at all times.
- Managed stock levels, replenished supplies, and ensured the bar area was clean and organized in line with health and safety standards.
- Processed cash and card transactions accurately while maintaining strict confidentiality and adherence to company policies.
- Recognized for building rapport with high-value clients, efficiency, and contributing to an elevated guest experience.
Crew Trainer
McDonald's Clendon Park
Auckland, NZ
04.2017 - 01.2020
- Trained and mentored new and existing crew members, ensuring consistent adherence to company standards and procedures.
- Led by example in delivering excellent customer service, efficient order processing, and high-quality food preparation.
- Monitored team performance, providing constructive feedback and support to enhance skills and productivity.
- Maintained a safe and clean work environment, upholding health, safety, and hygiene regulations.
- Assisted management with shift operations, including scheduling, task delegation, and conflict resolution.
- Recognized for strong leadership, teamwork, and fostering a positive and motivated work culture.
Education
Bachelor of Health Science - Psychology
Auckland University of Technology
Auckland, NZ11-2027
Bachelor of International Hospitality Management - Tourism
Auckland University of Technology
Auckland, NZ01.2021
NCEA Level 3 Endorsed with Merit -
Dilworth School
01.2018
Skills
- Efficient
- Detail-Oriented
- Adaptable
- Team-Oriented
- Professional
- Organized
- Dependable
- Guest-Focused
Hobbies and Interests
- Gym
- Volleyball
- Netball
Volunteer Experience
Remuera Rotary Club, Auckland, New Zealand
Nov 2018 - Present
Volunteer
- Assisted as a traffic warden, food stand host, and as Harold the Giraffe at the ASB Showgrounds Auckland for a fundraiser and circus event.
- Contributed to fundraising efforts for special needs children and youth by ensuring smooth operations and supporting attendees.
Kidscan, Auckland, New Zealand
14/10/24 - Present
Volunteer
- Volunteered at the 2024 Rebel Sport Cycle for Charity event, supporting Kidscan, a New Zealand charity dedicated to helping vulnerable children.
- Assisted with event coordination, participant support, and ensured a smooth and enjoyable experience for all.
- Proud to contribute to raising awareness and funds for this important cause, making a positive impact in the community
References
References available upon request.
Timeline
Housekeeping Attendant
The Sebel
03.2024 - 01.2025
Food and Beverage Attendant
Sudima Hotels
05.2023 - 10.2023
Bartender
Skycity
05.2021 - 06.2022
Catering Assistant
Rainbow's End
03.2020 - 07.2022
Crew Trainer
McDonald's Clendon Park
04.2017 - 01.2020
Bachelor of Health Science - Psychology
Auckland University of Technology
Bachelor of International Hospitality Management - Tourism
Auckland University of Technology
NCEA Level 3 Endorsed with Merit -
Dilworth School
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