Thomas Mullett

Established and led a consultancy specializing in cryptocurrency education, security, and advisory services.

• Provide one-on-one guidance on understanding Bitcoin, setting up wallets, and best practices for managing digital assets.
• Offer crisis response and detailed documentation for victims of cryptocurrency scams, assisting with scam confirmation and guidance on next steps.
• Specialise in recovering lost or inaccessible cryptocurrency wallets, including planning and backing up seed phrases and passphrases.
• Provide authoritative and unbiased expert testimony and analysis for legal as well as regulatory guidance.
• Deliver engaging presentations on topics such as cryptocurrency, futurism, technology, and innovation.

• Managed a team of up to 8 Customer Support Engineers (CSEs) during APAC hours (0-8 UTC), ensuring seamless 24/7 support
• Monitored and analyzed bug reports and technical issues, collaborating with developers to implement timely fixes
• Maintained and optimized fiat on-ramp/off-ramp integrations, ensuring regulatory compliance and service reliability
• Negotiated with API providers to secure optimal exchange rates, token availability, and minimized downtime
• Ensured compliance with OFAC regulations and other legal frameworks in collaboration with the legal team
• Supported investor relations by providing accurate and professional communication to EXOD token holders
• Enhanced customer support efficiency through process improvements and automation strategies

• $7M NZD in annual sales revenue, achieving a 19% increase in productivity during the COVID-19 pandemic.
• Led and trained an 8-person sales team, consistently exceeding sales targets and customer satisfaction goals.
• Developed and executed digital marketing campaigns via Facebook, Google, and Instagram.
• Hosted local events to strengthen community engagement and brand visibility.
• Net Promoter Score of 80+.

• Ranked in the top 2% of national sales performance
• Trained and managed a 10-person team, ensuring top-tier customer service and operational efficiency
• Sponsored to complete a six-month Management, Finance, and Leadership program

• Led a 15+ member team, achieving over £250,000 sales in the final year
• Organized large-scale social events for 2,000+ attendees and managed stage operations for UK music festivals
• Developed and sold digital products, including artwork and music.