OLIVIA BATES

• Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
• Organized and oversaw food service training to educate employees on resetting tables, relaying orders to cooks and upselling food and beverages.
• Wiped, sanitized and maintained floors, facility and equipment to adhere with company standards and procedures.
• Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
• Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Reference Available upon request.