Olivia Cleaver
Tauranga,BOP
Summary
I have developed strong communication and problem-solving abilities in a fast-paced service environment. Proven track record of managing and resolving customer inquiries efficiently and effectively. Seeking to transition into a new position where these skills can be leveraged to enhance team performance and customer satisfaction.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Kiwifruit Pollination
PolliNZ
11.2024 - Current
- Contributed to a safe working environment by following safety protocols while using tools, equipment, and moving throughout the orchard.
Barista / Front of House
Matua Cafe and Eatery
11.2021 - 02.2024
- Maintained a clean and organized workspace for optimal productivity and safety.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
Front of House
Blended Eatery
03.2021 - 07.2021
- Enhanced customer satisfaction by efficiently managing front of house operations and maintaining a welcoming atmosphere.
- Promoted positive working relationships within the team, fostering open communication between front of house and back of house staff members.
- Coordinated with front of house to ensure smooth service during busy periods, enhancing customer dining experience.
Education
Bachelor of Commerce - International Business And Management
University of Canterbury
Christchurch, New Zealand, NZ01-2026
Completed Level 3 -
Otumoetai College
Tauranga, NZ01-2023
Skills
- Strong work ethic
Reliable, committed, loyal and can work collaboratively in a work environment
- Friendly and outgoing
Skilled at creating a welcoming atmosphere, ensuring a positive and engaging experience for all individuals
- Communication
I am an effective communicator, who can interact confidently with a diverse range of people
- Initiative
I have the ability to use my initiative in a variety of situations and can work well under pressure
Certification
Endorsement with Excellence at NCEA Level 2 and 3
Endorsement with Merit and NCEA Level 1
Completed Level 1 of Bachelor of Commerce at University of Canterbury
Timeline
Kiwifruit Pollination
PolliNZ
11.2024 - Current
Barista / Front of House
Matua Cafe and Eatery
11.2021 - 02.2024
Front of House
Blended Eatery
03.2021 - 07.2021
Bachelor of Commerce - International Business And Management
University of Canterbury
Completed Level 3 -
Otumoetai College
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