Olivia Hick
Swanson, Auckland
Summary
To become a valued team member within a organization that allows me the opportunity to be the best I can be. I would like to showcase my skills, passion, drive and to be surrounded by like minded people who share the same aspirations.
Overview
11
11
years of professional experience
Work History
Community Engagement Coordinator
Auckland Regional Dental Service
10.2021 - Current
- Making initial contact with parents/guardians and booking appointments
- Liaising with health Professionals such as Dentist, Dental Hygienist, Dental Assistant, Midwives, Plunket, Social workers, Support workers and Gp Providers
- Inspiring whanau to attend their dental appointments for their children
- Following our STP Pathway to make contact with our hard to reach whanau
- Provided training to new Community Engagement Coordinator
Hapu Mama Coordinator
Auckland Regional Dental Service
03.2021 - 10.2021
- Booking and scheduling patients for dental hygiene, dental treatment and exams
- Enrolling new patients and assessing eligibility for the programme
- Handling all incoming enquiries and delivering Health Promotion of the Hapu Mama
- Programme
- Liaising with health Professionals such as Dentist, Dental Hygienist, Dental Assistant,
- Midwives, Plunket, Social workers, Support workers and Gp Providers
- Coordinating transport support via taxi bookings and vouchers
- Developed and improved new programme processes
- Created a Supportive Treatment Pathway for our hard to reach Mama's and Dentist chair profiles to better chair utilisation
- Provided training to new Community Engagement Coordinator
Patient Care Assistant
Auckland Regional Dental Service
07.2020 - 03.2021
- Making initial contact with parents/guardians and booking appointments
- Liaising with Schools, Healthcare professionals and Clinical Team Leaders
- Inspiring whanau to attend their dental appointments for their children
- Following our STP Pathway to make contact with our hard to reach whanau
- Attending fortnightly team meetings, providing feedback and innovative ideas to team processes
Service and Business Development
Molly Woppy
01.2020 - 04.2020
- Outbound calling for Foodservice, Retail and Giftbox clients
- Inbound phone call orders, email queries and custom orders
- Processing orders in MYOB
- Opening new accounts, credit checks and trade references
- Liaising with Dispatch and Couriers regarding delivery's and any issues
- Customer complaints, breakages and mis picks
- Other Administrative tasks as required
Senior Sales Support Consultant
Online Republic
09.2014 - 01.2020
- Supporting our domestic and international customers by phone, email and online
- Creating invoices and confirmations for clients bookings
- Communicating with our suppliers worldwide
- Training of new and existing employee's
- Managing the overall running of the team on a daily basis
- Conflict resolution and complaints
Education
Certificate Public Health And Health Promotion (Level 5) - Public Health
Manukau Institute of Technology
06.2022
Certificate -
The International Travel College of New Zealand
National Certificate -
Massey High School
11.2012
Skills
- Excellent communication skills
- Professional, Honest, Reliable
- High attention to detail
- Proven leader
- Creative Strategies
- Outreach Initiatives
- Community Engagement
References
Felicity Oh
Auckland Regional Dental Service - Senior Booking Clerk
Ph. 02102431679
Email. Felicity.Oh@waitematadhb.govt.nz
Samantha Higgins
Molly Woppy - Office Manager
Ph. 022 428 8784
Email. samanthahiggins@hotmail.com
Sue Suelua
Online Republic - Motorhomes 2IC
Ph. 021 0822 6262
Email. ssuelua@onlinerepublic.com
Timeline
Community Engagement Coordinator
Auckland Regional Dental Service
10.2021 - Current
Hapu Mama Coordinator
Auckland Regional Dental Service
03.2021 - 10.2021
Patient Care Assistant
Auckland Regional Dental Service
07.2020 - 03.2021
Service and Business Development
Molly Woppy
01.2020 - 04.2020
Senior Sales Support Consultant
Online Republic
09.2014 - 01.2020
Certificate Public Health And Health Promotion (Level 5) - Public Health
Manukau Institute of Technology
Certificate -
The International Travel College of New Zealand
National Certificate -
Massey High School
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