Otis Wright
Island Bay,WGN
Summary
Committed job seeker with a history of meeting business needs with consistent and organised practices. Able to work under pressure and adapt to new situations and challenges to best enhance the customer experience.
Interested in applying excellent communication and interpersonal skills to Customer Service Bank role. Experienced in data entry and handling money. Can quickly become familiar with product details and build customer relationships.
Overview
4
4
years of professional experience
Work History
Te Araroa
Thru-hiker
Te Ika-a-Maui, Aotearoa
11.2023 - 01.2024
- Prepared and planned for a 3 month thru-hike from Cape Reinga to Te Whanganui-a-tara Wellington
- Experienced different weather and track conditions and planned appropriately
- Educated overseas hikers on the landscape
- Collaborated and met a wide variety of travellers and fellow kiwi across the motu
- Successfully completed the first stage of the Te Araroa walk
Customer Service Representative
Moore Wilson's
Te Aro, Wellington
11.2021 - 11.2023
- Assisted customers with queries, lifting heavy items and kept specific areas restocked
- Developed strong customer relationships to encourage repeat business.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Mentored new employees on procedures and policies to support team performance.
- Strengthened customer retention by offering great service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong relationships with customers by providing first rate assistance and support.
Kitchen Hand
Hop Garden
Te Aro, Wellington
01.2020 - 11.2021
- Prepared a variety of foods according to instructions and specifications.
- Partnered with chefs to cook food and comply with food safety guidelines.
- Distributed food to wait staff to serve customers.
- Cleaned dishes, pots, pans and utensils.
- Maintained order and cleanliness of work areas to conform with health codes.
- Prevented spoilage or cross-contamination by storing food in designated containers and areas.
Education
High School Diploma -
Scot's College
Wellington, NZ11-2021
Skills
- Communication
- Networking
- Verbal Communication
- Time Management
- Multitasking
- Active Listening
- Collaboration
- Attention to Detail
Affiliations
- Tramping, day hiking and thru-hiking
- Geo politics
- First-aid certified through Hatu Hone St Johns
Timeline
Te Araroa
Thru-hiker
11.2023 - 01.2024
Customer Service Representative
Moore Wilson's
11.2021 - 11.2023
Kitchen Hand
Hop Garden
01.2020 - 11.2021
High School Diploma -
Scot's College
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