Pam Walbran

• Worked closely with managers and subject matter experts to identify and address skill gaps, identifying and coordinating training with suitable training providers.
• Oversee onboarding and offboarding processes for compliance, training and development-related activities. Requiring tact and maintenance of confidentiality.
• Organised and managed employee bookings for required training courses, inductions, medical assessments, and competencies through effective communication with all stakeholders.
• Effectively developed, controlled and preserved the business competency management system.
• Built an annual training schedule based on business-wide training needs in collaboration with wider business.
• Update and report to relevant stakeholders on course and people progress, identifying development needs and working collaboratively with a broader team where applicable.
• Oversee the management of business training purchase orders and reconciliations, ensuring compliance with supplier and company policies.
• Developed company training management plan.
• Participated in necessary ISO and rail licence audits with no non-conformance.

Specific achievements:

• Developed a pathway for registration and certification of Traction Line Mechanics, resulting in the qualification of five TLMs.
• Researched and implemented CheckSafe, a real-time workplace skills management software.
• Recognised with company innovation award for creating visual representation of New Zealand career paths.

• Developed expertise in specialist vintage car parts and vehicles, managing thousands of stock lines.
• Delivering exceptional customer service by addressing client queries and fulfilling orders.
• Ensured accurate invoice reconciliation and data entry.
• Managed the maintenance, coordination and updating of client and stock databases, records and mailing list.
• Processed and packaged parts orders efficiently.

• Designed and developed PLD programs in collaboration with stakeholders.
• Facilitated kanohi ki te kanohi (face-to-face) learning experiences for adults.
• Designed and developed educational resources for Playcentre and the broader early childhood education, teaching, and parenting sectors.
• Reported quantitative and qualitative data as needed for programme requirements.
• Supported Playcentre kaiako to strengthen connections in their local learning communities, including connecting with Kahui Aho and local iwi.
• Inspired Playcentre kaiako to recognise children’s learning through play and to understand the important role of whānau as kaiako.
• Scoped and developed professional learning opportunities relevant to the wider ECE, education and parenting sectors.
• Stayed abreast of ongoing changes in practice in the ECE sector and integrated learning into PLD delivery.
• Mentored other team members in areas of expertise.
• Participated in regular team meetings.

• Provided leadership for the centre and supported centre members, encouraging involvement of all and positive relationships.
• Maintained an overview of the centre’s functioning.
• Offered support and guidance to centre office holders.
• Facilitated and chaired centre meetings.
• Maintained a clear understanding of policies, procedures, and finances to ensure the centre met all requirements.
• Ensured a good relationship was maintained with other centres and regional hub, and represented the centre at cluster meetings.
• Represented Onehunga Playcentre at regional level in relation to governance decisions including a full organisational restructure.
• Instilled a Te ao Māori focus within the centre.

Facilitated move-in for the newly formed joint venture into its new premises. This included:

• Acting as a liaison between the design and construction teams and the joint venture to develop floor plans and seating arrangements.
• Worked with an office fit-out company, building owner, and joint venture team to oversee the office fit-out, including selecting paint, carpet, and furniture etc.
• Organised plant removal from existing site to new premises.
• Coordinated the new plant shed and yard configuration, including racking, signage, and gas/flammable storage.
• Organised long-term hiring of portacoms, including delivery, installation, and utilities.
• Worked within the allocated budget.
• Liaised with Fulton Hogan IT to establish system and phone line set-up.
• Implemented a fire safety plan as advised by the fire safety specialist.
• Allocated office manager from administration pool.
• Managed the roll out of new premises communication plan including notifying clients and suppliers.
• Selected real estate companies and prepared old premises for marking.

• Personal Assistant to the Manager of Corporate Services.
• Managed the refurbishment of the Corporate Services office.
• Produced and distributed the national property finance report.

• Drove, guided, and provided commentary on trips around New Zealand for passengers from across the globe.
• Planned, organised and communicated daily itineraries.
• Ensured the safety of both the passengers and the coach.
• Promoted and sold accommodation and activities.

• Provided support to four Authorised Financial Advisors including receiving and placing orders, updating portfolios, monitoring settlements and running daily reports.
• Managed complaints and difficult client calls.
• Coordinated marketing activities, sponsorships, bulk mail-outs and client letters.

• Personal Assistant to the Head of European Equity Sales and Trading and two Managing Directors.
• Provided administrative support for a team of sixteen.

• Responsible for planning and executing relocations, as well as adjusting seating arrangements for a 600-person seat trading floor.
• Ensured timely communication with users regarding relocations and updates.
• Kept the moves calendar current and verified that the floor plans were updated.
• Establish arrangements for new hires and transfers by setting up IT logins and accounts, configuring phones, and implementing complex market data systems.
• Managed market data, IT, and voice change requests.
• Coordinated the activation and renewal of security passes.
• Managed occupational health inquiries and executed the subsequent recommendations.

• Company Overview: Since acquired by Bank of America
• Tasked with the evaluation and management of telecommunications needs and remote access accounts for personnel across Europe and the Middle East.
• Served as the principal point of contact for users and suppliers.
• Assisted with trading floor moves and changes.
• The primary administrator of the Telecommunications Access database, known as Talisman.

• Company Overview: Since acquired by Bank of America
• Providing administrative support to a 25-member Equities team.

• Conducted amendments, performed investigations, and processed dividend payments for corporate clients.

• Daily operations and end-of-day reconciliations, including responsibilities as the head teller.
• Successfully completed training in diverse banking standards, encompassing customer service provision and evaluation of various loan application types.
• Sold bank products and services and made insurance quotes.
• Contributed to the training of junior staff members.