Summary
Overview
Work History
Education
Skills
Timeline
Generic

Panangala Gamage

Wellington,Upper Hutt

Summary

Attentive retail professional brings 10+ years of experience in managing highly effective teams and creating atmosphere of teamwork and growth to drive company success. In-depth knowledge of Customer Service and Apparel Retails. People- and service-oriented leader with positive attitude and remarkable work ethic.

Overview

7
7
years of professional experience

Work History

Key Holder/Assistant Store Leader

7 Mart Retails
06.2024 - Current
  • Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
  • Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
  • Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
  • Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
  • Enhanced customer experience by providing exceptional service and addressing inquiries promptly.
  • Increased store sales by creating visually appealing merchandise displays and product placements.
  • Supported store operations during peak hours, effectively managing long queues and high volumes of customers.

Store Manager

Odel Fashion
05.2017 - 05.2024
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
  • Developed a successful employee retention plan, reducing staff turnover rates significantly.

Education

Bachelor of Science - Apparel Designing

University of Moratuwa
Sri Lanka
09.2005

Skills

  • Customer Service
  • Cash Handling and Reconciliation
  • Product Merchandising
  • Merchandise Promotion and Display
  • Decision-Making
  • Inventory Monitoring
  • Marketing initiatives
  • Product Demonstrations
  • Resource Allocation
  • Multitasking and Prioritizing

Timeline

Key Holder/Assistant Store Leader

7 Mart Retails
06.2024 - Current

Store Manager

Odel Fashion
05.2017 - 05.2024

Bachelor of Science - Apparel Designing

University of Moratuwa

Similar Profiles

CREATE PROFILE
Panangala Gamage