Summary
Overview
Work History
Education
Skills
Timeline
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Patrecia Harnett

Rotorua,BOP

Summary

At Truckstops Rotorua, I excelled in parts identification and customer service, significantly improving job completion times through effective inventory audits and collaboration. My adeptness in multitasking and reliability ensured smooth daily operations, enhancing team productivity and customer satisfaction without compromising on accuracy or efficiency.

Developed organizational and problem-solving skills in fast-paced environments. Experienced in managing inventory systems and ensuring accurate data entry. Experienced with managing high-volume invoice processing, ensuring accuracy and efficiency. I utilize keen analytical skills and attention to detail to maintain compliance and accuracy. Knowledge of financial reconciliation and data entry, consistently ensuring smooth transaction processing. Looking to transition into a new field where these transferable skills can contribute to organizational success.


Overview

6
6
years of professional experience

Work History

Parts Assistant

Truckstops Rotorua
10.2022 - Current
  • Provided excellent customer service by quickly locating requested parts and offering knowledgeable advice on installation or repairs.
  • Conducted regular audits of inventory levels, identifying discrepancies and taking corrective action to maintain accuracy.
  • Collaborated with technicians to identify necessary parts, improving job completion times and overall productivity.
  • Ordered parts from various distributors to fulfill demands.
  • Completed sales and service documentation for customer and business records and provided receipts of purchase.
  • Greeted customers via telephone and in person to answer questions, resolve concerns, and complete sales.
  • Adhered to company guidelines for performance and compliance.
  • Maintained a clean and organized work environment, contributing to increased safety and efficiency within the parts department.
  • Tracked office supplies and restocked low items to keep team members on-task and productive.
  • Assisted in the management of daily office operations, ensuring smooth workflow and timely completion of tasks.
  • Prepared and mailed invoices to customers, processed payments, and documented account updates.
  • Entered invoice data into company's invoicing system to enable proper tracking and record keeping.

Customer Service

Bungalow & Villa
11.2021 - 10.2022
  • Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
  • Maintained detailed records of client interactions, ensuring accurate documentation for future reference.
  • Described product and service details to customers to provide information on benefits and advantages.
  • Developed an understanding for the timber industry
  • Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
  • Assisted with the inwards/outwards of goods

Shop Assistant

Gear Meat Pies
02.2019 - 10.2021
  • Completed daily tasks accurately and on-time to support shop needs.
  • Maintained a clean and organized shop floor, optimizing space for ease of customer navigation.
  • Swept and mopped floor, wiped windows and fixtures after closing to support cleanliness and maintain organized store.
  • Provided excellent customer service, promptly addressing inquiries and resolving issues.
  • Collected payment by cash, debit or credit card and used Point of Sale system to process transaction.
  • Reduced wait times by efficiently processing transactions at the cash register.
  • Resolved customer complaints with empathy and professionalism, maintaining positive relationships.

Education

NCEA Level 1 & 2 -

Gisborne Girls High School
Gisborne, NZ
12-2020

Skills

  • Parts identification
  • Account updating
  • Stock control
  • Customer Service
  • Invoice Processing
  • Stock number and pricing data
  • Time Management
  • Multitasking
  • Reliability
  • Purchase order creation
  • Sales support
  • Email communication

Timeline

Parts Assistant

Truckstops Rotorua
10.2022 - Current

Customer Service

Bungalow & Villa
11.2021 - 10.2022

Shop Assistant

Gear Meat Pies
02.2019 - 10.2021

NCEA Level 1 & 2 -

Gisborne Girls High School
Patrecia Harnett