Paul Lammas
Porirua City,WGN
Summary
I'm a reliable, trustworthy, and conscientious person who is able to multi-task and problem-solve. I enjoy working with others and being part of a productive team, and I thrive in challenging working environments. Personal development within an organization is a priority for me, as I am motivated and always looking to gain new knowledge and improve my skills.
Overview
24
24
years of professional experience
Work History
Checkout Operator
Woolworths
Porirua City
06.2022 - 11.2025
- Delivered excellent customer service in a fast-paced retail environment.
- Efficiently operated checkout systems and assisted customers
- with enquiries.
- Operated cash register and processed customer transactions efficiently.
- Trained new staff on checkout procedures and customer service standards diligently.
- Maintained a positive and professional attitude during peak trading periods.
Customer Service Representative
DB Signs
Tauranga
08.2017 - 07.2019
- Assisted customers at retail level acting as the first point of contact
- Handled customer enquiries via email and Live Chat.
- Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers.
- Developed strong customer relationships and loyalty through effective communication.
- Maintained knowledge of company products to provide helpful suggestions and recommendations to customers.
- Greeted customers by name and displayed respectful attitude, helping develop rapport with customer base and build lasting relationships.
Customer Service Representative (Contact Centre)
Earthquake Commission (EQC)
08.2013 - 06.2017
- Lodged new claims and managed customer queries via telephone and email.
- Liaised with insurance companies regarding building, contents, and land claims.
Year 3 & 4 Teacher
St Mary McKillop Catholic School
01.2012 - 07.2013
- Taught Year 3 and 4 students and implemented effective classroom management strategies.
- Created and delivered engaging lesson plans aligned with the curriculum.
- Achieved full teacher registration during employment.
- Developed and maintained classroom environment conducive to learning and appropriate for social and emotional development of students.
Customer Service Representative
Datacom
01.2009 - 10.2010
- I took inbound calls for customers wanting to make rail bookings for Transcenic rail services.
- Responded to emails received related to customer bookings.
- Handled customer complaints and inquiries in a courteous and professional manner.
Residential Advisor
Massey University
02.2005 - 12.2006
- Managed 30 students in a University Hall of Residence.
- Supervised residential life programmes and student wellbeing.
- Promoted and advertised accommodation services to prospective tenants.
Customer Service Representative (Call Centre)
Westpac New Zealand
01.2002 - 02.2005
- Responded to customer queries regarding Westpac's products and services.
- Worked to meet performance targets in a high-volume call centre.
- Handled internal customer emails and provided accurate, timely responses.
Education
Bachelor of Education - Primary
Bethlehem Tertiary Institute
Skills
- Working under pressure
- Customer service and support
- Contact center operations
- Team leadership and management
- Communication skills
- Problem solving and conflict resolution
- Relationship management
- Time management
- Educational management
Timeline
Checkout Operator
Woolworths
06.2022 - 11.2025
Customer Service Representative
DB Signs
08.2017 - 07.2019
Customer Service Representative (Contact Centre)
Earthquake Commission (EQC)
08.2013 - 06.2017
Year 3 & 4 Teacher
St Mary McKillop Catholic School
01.2012 - 07.2013
Customer Service Representative
Datacom
01.2009 - 10.2010
Residential Advisor
Massey University
02.2005 - 12.2006
Customer Service Representative (Call Centre)
Westpac New Zealand
01.2002 - 02.2005
Bachelor of Education - Primary
Bethlehem Tertiary Institute