Pen Walkinshaw
Nelson,The Wood
Summary
Dynamic professional with over 24 years of diverse experience in Occupational Therapy, Medical Sales, and Village Management. Proven ability to foster collaborative relationships through a calm and clear communication style, enhancing client engagement and satisfaction. Expertise includes six years in Medical Sales focused on rehabilitation equipment for Aged Care Providers, followed by six years with a global leader in Advanced Wound Care products, emphasizing relationship-building with surgeons. Last 4 and a half years have focused on selling village life to discerning clients wishing to invest in a high-end, boutique environment offering them the very best in their non-working years.
Overview
19
19
years of professional experience
Work History
Village Manager
Qestral Corporation Limited
02.2021 - Current
- Started in Sales focused on a high end product with an exceptional lifestyle choice. Transitioned to Village Manager within 6 months.
- Developed and maintained significant relationships with incoming residents and fostered a trusting and responsive environment within the village to uphold the culture established.
- Mentored staff members, promoting professional growth and enhancing team performance in village operations.
- Led infrastructure development projects, such as transitioning to the main facility building, involving a significant increase in service delivery and a new staff team.
- Coordinated initiatives across multi-disciplinary teams to streamline operations and improve service delivery to residents.
- Oversaw budget management, ensuring efficient allocation of resources for village projects and services.
Primary Service Provider
Blind Low Vision NZ
10.2019 - 02.2021
- Supported individuals with low vision in accessing community services and resources.
- Collaborated with multidisciplinary teams to enhance service delivery for clients.
- Developed and implemented personalised support plans to meet client needs effectively.
- Conducted assessments to identify client requirements and recommend appropriate services.
- Streamlined communication processes between clients, staff, and external agencies.
Massage Therapist
Live Laugh Relax – Relaxation Massage
10.2019 - 01.2021
- Self employed 1 day per week
- Delivered personalized massage therapies to enhance client well-being and relaxation.
Massage Therapist
Stressless
12.2018 - 09.2019
- Contracted to Stressless, a Nelson based company that offer Seated Massage in the workplace.
- Approximately 16 hours of contracted work a week enabled me to grow my own business . In 6 months I developed a customer base of over 100 contacts with weekly, fortnightly, monthly and bi-monthly regular customers.
- Self Employed
Sales Executive – Surgical Technologies
Smith and Nephew
09.2013 - 11.2018
- Drove sales growth through strategic relationship management with healthcare professionals and procurement teams.
- Developed and implemented targeted sales strategies to expand market presence and increase customer engagement with a specific focus on surgeons.
- Delivered impactful presentations to stakeholders, effectively communicating product benefits and value propositions.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Boosted sales revenue by cultivating strong client relationships and implementing effective sales strategies.
Product Specialist
Nutricia
05.2012 - 09.2013
- Managed stakeholder relationships to ensure alignment with business objectives.
- Analyzed market trends to inform product positioning strategies.
- Developed strategic plans to increase brand awareness and sales growth.
South Island Area Manager
Durable Medical Equipment
10.2006 - 05.2012
- Responsible for achieving a monthly budget across a wide customer base throughout the South Island.
- Demonstrated sound knowledge of the extensive product range
- Problem solved effectively when dealing face to face with customers and their needs.
- Worked autonomously requiring little input from managers due to my ability to perform effectively. Consistently reached target budget and often exceeded this.
Education
Diploma in Occupational Therapy -
Otago Polytechnic, Dunedin
Dunedin, NZ11-1994
Skills
- Effective communication
- I have a natural ability at relating to people and building strong relationships which has been acknowledged by managers, peers and clients
- I am skilled at delivering information at a level that is appropriate to the person that I am working with at the time eg recognising when more detail is required, recognising when more time to explain is necessary, or spending more time listening in order to reach the best outcome
- I have a well developed sense of humour and find that this helps immeasurably when working with a variety of clients
- Effective organization
- I enjoy being highly organised in my work structure, often using tools that help me manage my tasks eg concurrent calendar planning, differentiating between what requires urgent action and what can be addressed in a longer time frame This allows me to complete essential tasks while maintaining the flexibility to be responsive
- I am strategic in my planning from the beginning to the end
- I recognise that each client has their unique set of needs and am comfortable unpacking these to discover the optimal direction to take
- I have experience at developing indepth Business Plans and I believe this serves me well to see the holistic picture
- Effective delivery
- I have a mature and well developed work ethic that drives me to deliver optimal service at all levels and clients have often complimented me on this
- I am always responsive to client needs and am confident problem solving and offering comprehensive solutions
Timeline
Village Manager
Qestral Corporation Limited
02.2021 - Current
Primary Service Provider
Blind Low Vision NZ
10.2019 - 02.2021
Massage Therapist
Live Laugh Relax – Relaxation Massage
10.2019 - 01.2021
Massage Therapist
Stressless
12.2018 - 09.2019
Sales Executive – Surgical Technologies
Smith and Nephew
09.2013 - 11.2018
Product Specialist
Nutricia
05.2012 - 09.2013
South Island Area Manager
Durable Medical Equipment
10.2006 - 05.2012
Diploma in Occupational Therapy -
Otago Polytechnic, Dunedin
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