Piyush Grover
Auckland
Summary
Directed sales strategy development to establish Dior as a market leader in New Zealand.
Outperformed competitors in New Zealand by securing top sales for luxury brands including Dior, Creed, Tom Ford, and Bulgari.
Received recognition for contributions to farmers' livelihoods and value enhancement initiatives.
Overview
11
11
years of professional experience
Work History
Fragrance Counter Manager
Farmers
Auckland, AUK
04.2025 - Current
- Managed daily operations of fragrance counter, ensuring exceptional customer service and product availability.
- Trained and mentored team members on product knowledge and sales techniques for enhanced performance.
- Implemented visual merchandising strategies to optimize product presentation and boost sales effectiveness.
- Analyzed customer feedback to identify trends, informing inventory decisions and promotional strategies.
- Coordinated promotional events to increase brand awareness and drive traffic to the fragrance counter.
- Developed training materials for new hires, streamlining onboarding process for team consistency.
- Coordinated with vendors to arrange special events or in-store appearances that drove foot traffic and increased product awareness.
- Boosted sales through effective visual merchandising and product knowledge presentations.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
Floating Beauty Advisor
Farmers
Sylvia Park
04.2024 - 03.2025
- Delivered exceptional service and beauty advice consistently to develop and grow loyal customer base.
- Started conversations with browsing customers to initiate contact and uncover sales opportunities for available beauty products and services.
- Completed multiple resets per day to keep merchandise well-organized and presentable.
- Worked closely with Virtual Merchandising team to get more knowledge about Beauty Setup.
- Working with all Beauty Counters including Health & Beauty Department to achieve more knowledge and experience in Prestige.
- Inventoried merchandise to keep accurate product counts.
Fragrance Counter Manager (Maternity Cover)
Farmers
Sylvia Park
06.2023 - 03.2024
- Managed inventory to ensure adequate stock levels and timely replenishment
- Implemented visual merchandising strategies to attract customers and promote featured products
- Achieved sales goals through effective communication and demonstration of products
- Monitored competitor activity within the market segment to stay ahead with innovative strategies
- Conducted monthly audits of stock levels for accurate record-keeping purposes
- Assisted in the recruitment, training, and supervision of new employees, contributing to team success
- Collaborated with team members to improve overall store performance and achieve targets.
- Ranked No.1 in Dior sales continuously for 5 months.
- Ranked 2nd in Men's fragrance all over among Farmers Stores.
- Substantial growth in some brands such as Armani, Hermes, Narciso Rodriguez, Rabanne, JPG.
Store Manager
Choice Food Bar
02.2015 - 01.2023
- Managing The Store Staff
- Managing Inventory, Ordering Supplies, And Checking Equipment Regularly
- Supervising The Food Preparation and Overall Presentation of Food
- Ensuring That Food Safety Standards And Regulations Are Maintained
- Scheduling The Staff
- Solving any customer complaints or issues
- Managing the store financials
- Operating the food equipment and maintaining temperature controlled environment
- Handle customer complaints, provide appropriate solutions
- Merchandising Items and assist customers with merchandise as necessary.
Crew Member
Look Sharp Store
11.2014 - 01.2015
- Handle customer complaints, provide appropriate solutions
- Merchandising Items and assist customers with merchandise as necessary.
Education
Business Diploma Level 6 - undefined
ICL Business School
Retail Certicifate Level 3 -
NZQA
AucklandSkills
- TEAM PLAYER
- MULTI-TASKING
- DECISION-MAKING
- LEADERSHIP
- ORGANIZATIONAL SKILLS
- EFFECTIVE COMMUNICATION
- PROBLEM-SOLVING
- GOAL ORIENTED
- PLANNING
Timeline
Fragrance Counter Manager
Farmers
04.2025 - Current
Floating Beauty Advisor
Farmers
04.2024 - 03.2025
Fragrance Counter Manager (Maternity Cover)
Farmers
06.2023 - 03.2024
Store Manager
Choice Food Bar
02.2015 - 01.2023
Crew Member
Look Sharp Store
11.2014 - 01.2015
Business Diploma Level 6 - undefined
ICL Business School
Retail Certicifate Level 3 -
NZQA