Pooja Suryawanshi
Cromwell,New Zealand
Summary
Friendly and motivated customer service professional with experience in the retail and hospitality industries. Seeking a Part-Time Retail Customer Service role at BP Retail where I can leverage my communication skills, attention to detail, and team spirit to deliver exceptional customer experiences. Available for flexible shifts.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Retail Assistant
Jackson Orchard
Cromwell, New Zealand
02.2022 - 05.2022
- Assisted customers in selecting and purchasing products, ensuring an excellent shopping experience
- Operated the point-of-sale system efficiently, processing transactions with attention to detail
- Supported in-store promotions and special offers, driving customer engagement
- Contributed to a clean and organized store environment, ensuring product displays were visually appealing
Retail Assistant
Suncrest Orchard
Cromwell, New Zealand
11.2021 - 02.2022
- Provided excellent customer service by addressing inquiries, assisting with product selection, and ensuring a positive shopping experience
- Maintained store cleanliness, restocked shelves, and organized product displays to create an inviting environment for customers
- Managed customer transactions at the point of sale, processing payments accurately and efficiently
- Supported promotional activities, helping to drive sales and increase customer engagement
- Adhered to health and safety standards, maintaining a safe and clean working environment
Front Staff
Monsoon Restaurant
Cromwell, New Zealand
07.2020 - 01.2021
- Greeted and seated customers, ensuring a welcoming atmosphere
- Assisted with taking orders, processing payments, and addressing customer concerns
- Maintained a clean and orderly dining area, ensuring food safety and hygiene standards
- Collaborated with kitchen and service staff to ensure timely and accurate food delivery
Food & Kitchen Assistant
BP
Cromwell, New Zealand
01.2019 - 04.2019
- Assisted in preparing food and beverages, including Wild Bean Cafe offerings
- Maintained cleanliness in the kitchen and dining areas, ensuring food safety
- Provided quick and friendly service at the point of sale, ensuring customer satisfaction
- Collaborated with team members to ensure smooth operations during peak hours
Room Attendant / Customer Service Executive
High Peaks Hotel
Fox Glacier, New Zealand
10.2016 - 03.2017
- Provided excellent customer service to hotel guests, addressing their inquiries and requests
- Ensured rooms were clean, well-maintained, and met the hotel’s standards
- Managed guest check-ins and check-outs, handling payments and reservations
- Assisted with hotel events and activities, ensuring guests had a memorable experience
Education
Bachelor in Commerce - Banking & Finance
Manavbharti University
IndiaSkills
- Customer Service
- Effective Communication
- Collaborative Teamwork
- Attention to Detail
- Flexibility
- Sales and Promotions
Certification
- Certificate in Financial Accounting (Tally ERP 9), 08/01/10
- Master Diploma in Information Technology, 06/01/10
- Certificate Course on Computer Concepts, 03/01/10
- Diploma in Computer Hardware & Networking, 12/01/11
Availability
Available to work the flexible shifts
Timeline
Retail Assistant
Jackson Orchard
02.2022 - 05.2022
Retail Assistant
Suncrest Orchard
11.2021 - 02.2022
Front Staff
Monsoon Restaurant
07.2020 - 01.2021
Food & Kitchen Assistant
BP
01.2019 - 04.2019
Room Attendant / Customer Service Executive
High Peaks Hotel
10.2016 - 03.2017
Bachelor in Commerce - Banking & Finance
Manavbharti University
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