PRATIK. A. PATEL
Mount Roskill,AUK
Summary
Highly adaptable professional with a strong background in both technical support and customer service roles. Proven ability to quickly learn new skills and technologies, ensuring efficient problem-solving and delivering exceptional customer support. Adept at effectively communicating complex technical concepts in a clear and concise manner to non-technical individuals. Strong interpersonal and problem-solving skills, consistently exceeding customer expectations. Committed to continuous learning and staying up-to-date with industry trends. Excel in fast-paced environments, handling multiple projects simultaneously while maintaining attention to detail.
Overview
7
7
years of professional experience
Work History
ASSISTANCE SHOP MANAGER
Sensational Chicken
05.2018 - 01.2019
- Performed duties in accordance with applicable standards, policies and regulatory
- Guidelines to promote safe working environment
- Increased customer satisfaction by resolving Product or Service issues
- Used critical thinking to break down problems, evaluate solutions and make decisions
- Drove operational improvements which resulted in savings and improved
- Profit margins.
Customer Service Rep
Jomso.com
08.2016 - 06.2017
- Customer Follow-up - Ensured that customers were satisfied with company products and
- Services by doing purchase follow-up calls
- Customer Relations – Resolve their issues regarding their orders
- Technology Proficient - Developed a strong knowledge of hardware and software while keeping abreast of new applications that increased efficiency and productivity for management and customers.
Senior Technician
EntelarGroup, 19
01.2019 - Current
- Responsibilities that I shared were:
- Well experienced in using SkyLine software (PCCS UK)
- Specialised in brands like Nokia, Samsung andBullit (CAT) mobile
- Proficient to fix all the latest models and upgrade software from above mentioned mobile phone manufacturers
- Assembling the electronic Components in Mobile
- Verifying and Solving the fault in Device
- Soldering the Components on the PCB , As per the Design
- Correct defects
Education
Level 7 - Embedded Systems
International College of Auckland
Auckland, NZ12.2018
Diploma - Electrical Engineering
STBS College of Diploma Engineering (GTU)
Gujrat, India06.2016
Skills
- Good Problem solving Techniques, Management Skills, Good Ability and Energetic
- Stress tolerant, patient and creative
- Great communication skill
- Customer service
- Good at managing Deadlines
- Friendly and Fun Loving
- Critical Thinking
- Soldering Skills
- Always open to new tasks and challenges, can take up and adapt in any role
- Could withstand efficiently in any working environment
- Troubleshooting and Resolution
- Root Cause Analysis
Timeline
Senior Technician
EntelarGroup, 19
01.2019 - Current
ASSISTANCE SHOP MANAGER
Sensational Chicken
05.2018 - 01.2019
Customer Service Rep
Jomso.com
08.2016 - 06.2017
Level 7 - Embedded Systems
International College of Auckland
Diploma - Electrical Engineering
STBS College of Diploma Engineering (GTU)
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