Princess Lyca Del Rosario
4f/21 Rugby Street, Mount Cook ,Wellington, New Zealand
Summary
Dedicated hospitality professional with extensive experience in delivering exceptional customer service. Refined ability to manage high-pressure environments while ensuring guest satisfaction through attentive service and a positive attitude. Passionate about travel and adept at adapting to diverse situations and cultures. Committed to pursuing a career as a flight attendant, leveraging strong communication, problem-solving, and service skills to create memorable and safe in-flight experiences for passengers. Ready to uphold the highest standards of excellence and hospitality in the aviation industry.
Overview
13
13
years of professional experience
Work History
Server/ Barista
Huxley's
07.2024 - Current
- Prepare and serve coffee, espresso drinks, and cocktails
- Take orders and deliver food and beverages promptly
- Provide excellent customer service and handle specials request
- Follow food safety and hygiene regulations, maintaining a clean and safe environment
- Address customer feedback or complaints and resolve issues to ensure positive guest experiences
Head Barista
Dillingers Brasserie & Bar
11.2022 - 07.2024
- Preparing and serving hot and cold drinks such as coffee, tea, artisan and speciality beverages
- Ordering, receiving and distributing stock supplies
- Receiving and processing customer payments
Caregiver
Welcome Home Senior Residence
07.2019 - 01.2021
- Company Overview: California, USA
- Working to ensure compliance and successful outcome
- Taking care of the Residents/Patients, preparing meal, give bath, making sure they are comfortable.
Restaurant Manager
Parilya by Isla
07.2017 - 01.2018
- Company Overview: California, USA
- Also responsible for effectively developing, managing and leading the restaurant team to provide excellent service
- Dealing with and resolving customer complaints
- Purchasing stock, supplies and negotiating best prices with trade suppliers ability to create a great atmosphere & be an inspirational host
Manager in Training (Internship)
Gaylord Opryland Resort and Convention Center
01.2016 - 01.2017
- Company Overview: Tennessee, USA
- Worked in all 21 Food and Beverage Outlets in a positions of Counter Attendant, Host, Server, Barista and Supervisor learning the skills to be a manager in training
- Tennessee, USA
Housekeeping (OJT)
Wilderness Resort
01.2012 - 01.2016
- Company Overview: Wisconsin Dells, USA
- Cleaned rooms to the satisfaction of housekeeping manager and hotel standards
- Providing the guest needs and satisfaction
- Wisconsin Dells, USA
Food and Beverage Attendant
The Tavern Hotel and Villas
03.2015 - 06.2015
- Company Overview: Pampanga, Philippines
- Receive orders and serve customer requests completely in a timely manner
- Answer guest queries in a polite and helpful manner
- To ensure that all guests' wishes are met so far as is reasonably possible
- Pampanga, Philippines
Education
Bachelor of Science - Tourism Management
Angeles University Foundation
Pampanga01.2016
Skills
Excellent customer service
Strong communication skills
Problem-solving under pressure
Adaptability in diverse environments
Safety and emergency procedure knowledge
Time management
Attention to detail
Multitasking skills
References
Will be provided upon request
Languages
English
Full Professional
filipino
Native or Bilingual
Timeline
Server/ Barista
Huxley's
07.2024 - Current
Head Barista
Dillingers Brasserie & Bar
11.2022 - 07.2024
Caregiver
Welcome Home Senior Residence
07.2019 - 01.2021
Restaurant Manager
Parilya by Isla
07.2017 - 01.2018
Manager in Training (Internship)
Gaylord Opryland Resort and Convention Center
01.2016 - 01.2017
Food and Beverage Attendant
The Tavern Hotel and Villas
03.2015 - 06.2015
Housekeeping (OJT)
Wilderness Resort
01.2012 - 01.2016
Bachelor of Science - Tourism Management
Angeles University Foundation
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