Princess Lyca Del Rosario
4f/21 Rugby Street, Mount Cook ,Wellington, New Zealand
Summary
Dedicated hospitality professional with extensive experience in delivering exceptional customer service. Passionate about travel and adept at adapting to diverse situations and cultures. Committed to pursuing a career as a flight attendant, leveraging strong communication, problem-solving, and service skills to create memorable and safe in-flight experiences for passengers. Ready to uphold the highest standards of excellence and hospitality in the aviation industry.
Overview
7
7
years of professional experience
Work History
Server/ Barista
Huxley's
Wellington, New Zealand
07.2024 - Current
- Prepare and serve coffee, espresso drinks, and cocktails
- Take orders and deliver food and beverages promptly
- Provide excellent customer service and handle specials request
- Follow food safety and hygiene regulations, maintaining a clean and safe environment
- Address customer feedback or complaints and resolve issues to ensure positive guest experiences
Head Barista
Dillingers Brasserie & Bar
Wellington, New Zealand
11.2022 - 07.2024
- Preparing and serving hot and cold drinks such as coffee, tea, artisan and speciality beverages
- Ordering, receiving and distributing stock supplies
- Receiving and processing customer payments
Caregiver
Welcome Home Senior Residence
California, USA
01.2021 - 09.2022
- Working to ensure compliance and successful outcome
- Taking care of the Residents/Patients, preparing meal, give bath, making sure they are comfortable.
Restaurant Manager
Parilya by Isla
California, USA
07.2019 - 01.2021
- Also responsible for effectively developing, managing and leading the restaurant team to provide excellent service
- Dealing with and resolving customer complaints
- Purchasing stock, supplies and negotiating best prices with trade suppliers ability to create a great atmosphere & be an inspirational host
Manager in Training (Internship)
Gaylord Opryland Resort and Convention Center
Tennessee, USA
07.2017 - 07.2018
- Worked in all 21 Food and Beverage Outlets in a positions of Counter Attendant, Host, Server, Barista and Supervisor learning the skills to be a manager in training
Education
Bachelor of Science - Tourism Management
Angeles University Foundation
Pampanga, Philippines01.2016
Skills
Excellent customer service
Strong communication skills
Problem-solving under pressure
Adaptability in diverse environments
Safety and emergency procedure knowledge
Time management
Attention to detail
Multitasking skills
Timeline
Server/ Barista
Huxley's
07.2024 - Current
Head Barista
Dillingers Brasserie & Bar
11.2022 - 07.2024
Caregiver
Welcome Home Senior Residence
01.2021 - 09.2022
Restaurant Manager
Parilya by Isla
07.2019 - 01.2021
Manager in Training (Internship)
Gaylord Opryland Resort and Convention Center
07.2017 - 07.2018
Bachelor of Science - Tourism Management
Angeles University Foundation