Priyanka Ranshevare

Secondment Finance and Crime Remediation Team

Focus on quality customer service to be delivered.

To make sure all information is accurate and complete.

• To Promote Bank services with customer needs

• Adhere to all regulatory and legal compliance requirements, and ensure all business activity is

consistent with and reinforces the Banks values

• Process all transactions promptly and accurately. Ensure correct cash handling procedures are followed

• Ensure all security procedures are adhered to, all cash and Bank records are maintained in a secure manner.

• Comply with and be continually mindful of the Banks Health, Safety and Wellbeing policies.

• Positive and constructive relationships with the team

• Actively listened to customers, handled concerns quickly and escalated major issues to the Manager
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Developed customer service policies and procedures to meet and exceed industry service standards.
• Exhibited high energy and professionalism when dealing with clients and staff.