Promod Kumar Gopinathan
Auckland,New Zealand
Summary
With a proven track record at DOHA BANK, I excel in processing and IT support, showcasing expertise in BANKS(Banking Solutions) and exceptional problem-solving skills. Achievements include streamlining transaction processes and enhancing system functionalities, significantly improving operational efficiency.
Overview
20
20
years of professional experience
Work History
Back Office Operations Officer & IT Support Engineer
DOHA BANK
, Kuwait
08.2016 - 09.2024
- Processing transactions in SWIFT, KECCS, KNPS, and the core banking system.
- Inward and Outward Cheque Clearing.
- Bank Inward & Outward Salary Processing.
- Fund transfer processing.
- Swift processing of Inward and Outward.
- Mosal Updating.
- Inter-branch customer payment.
- Reconciliation of inter-branch accounts on a daily basis at the end of the day.
- Reconciliation of the suspense account on a daily basis at the end of the day.
- Functional support of the Core Banking system and interdependent interfaces.
- Provide business analysis and requirements-gathering support for end users.
- Investigate user problems, identify root causes, determine possible solutions, test, and implement solutions.
- Any other duties that may be assigned by management.
IT Administrator & Operations Manager
National Exchange Company
Salmiya, Kuwait
12.2008 - 07.2016
- Dealing with foreign currencies with respective Banks
- In charge of file processing and transfers to various banks across the Globe
- Handling End of Day jobs
- Handling month-end processing and report for finance
- Helping finance in tallying the daily payments
- Issue Demand Drafts and SWIFT transfers
- Replying to queries from correspondent banks
- Perform on-site and remote technical support
- Creates and maintains and up to date technical documentation
- Established various money products and services for the company such as Western Union, Xpress Money & Trans fast
IT SUPPORT ENGINEER
Euro Exchange Company
Kuwait, Kuwait
09.2004 - 11.2008
- Branch Network Maintenance (LAN & Wan) And all related network accessories maintenance
- Respond to service calls, diagnose and correct equipment failure and malfunctions
- Repair or replace malfunctioning Equipment
- Installation and Maintenance of all PC, laptops, and printers
- Attending Central Bank of Kuwait queries
Education
BSc - Information Technology
Annamalai University
Skills
- BANKS(Banking Solutions)
- Electronic Cheque Clearing System
- Kuwait National Payment System
- Swift System
- TCP / IP
- FTP
- IPX / SPX
- MS Office
- Service Manager
References
Available on Request
Training
- Anti-Money Laundering and Combatting Terrorist Financing
- Information Security
- Operational Risk
- Business Continuity Management
Personal Information
Visa Status: Straight to residence visa
Accreditations
- Oracle Certified Associate (OCA)
- CISCO Certified Network Associate (CCNA), completed
- Advanced Diploma in Computer Hardware and Networking
- Microsoft Certified Professional
Timeline
Back Office Operations Officer & IT Support Engineer
DOHA BANK
08.2016 - 09.2024
IT Administrator & Operations Manager
National Exchange Company
12.2008 - 07.2016
IT SUPPORT ENGINEER
Euro Exchange Company
09.2004 - 11.2008
BSc - Information Technology
Annamalai University
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