Promodkumar Mamplikudi Gopinathan
Auckland,AUK
Summary
Operations professional prepared for this role. Proven track record in managing operational logistics, optimizing workflows, and leading teams to success. Known for reliability and adaptability, with strong skills in strategic planning and problem-solving.
Overview
20
20
years of professional experience
Work History
Back Office Operations Officer & IT Support Engineer
DOHA BANK
08.2016 - 09.2024
- Provided excellent customer care to maintain and improve customer relations, strengthen loyalty and increase product and service sales.
- Verified compliance with best business practices throughout organization.
- Reviewed and revised standard operating procedures to incorporate employee and management feedback and streamline training processes.
- Developed strong relationships with vendors, negotiating contracts to achieve cost savings for the organization.
- Maintained constructive client and vendor relationships.
- Optimized business processes to foster operational efficiency.
IT Administrator & Operations Manager
National Exchange Company
12.2008 - 07.2016
- Dealing with foreign currencies with respective Banks
- In charge of file processing and transfers to various banks across the Globe
- Handling End of Day jobs
- Handling month-end processing and report for finance
- Helping finance in tallying the daily payments
- Issue Demand Drafts and SWIFT transfers
- Replying to queries from correspondent banks
- Perform on-site and remote technical support
- Creates and maintains and up to date technical documentation
- Established various money products and services for the company such as Western Union, Xpress Money & Trans fast
IT SUPPORT ENGINEER
Euro Exchange Company
09.2004 - 11.2008
- Branch Network Maintenance (LAN & Wan) And all related network accessories maintenance
- Respond to service calls, diagnose and correct equipment failure and malfunctions
- Repair or replace malfunctioning Equipment
- Installation and Maintenance of all PC, laptops, and printers
- Attending Central Bank of Kuwait queries
Education
Bachelor of Science - Information Technology
Annamalai University
07.2013
Bachelor of Science - Electronics
College Of Applied Science
Adoor, Kerala06.2000
Vocational Higher Secondary Exam - Printing Technology & Pre-Press
Vocational Higher Secondary School
06.1997
Skills
- Operations management
- Troubleshooting and problem resolution
- Documentation and reporting
- Operations planning
- Workforce planning
- Customer retention
- Training management
- Operational efficiency
- Office administration
Certifications
- Oracle Certified Associate (OCA)
- CISCO Certified Network Associate (CCNA), completed
- Advanced Diploma in Computer Hardware and Networking
- Microsoft Certified Professional
Training
- Anti-Money Laundering and Combatting Terrorist Financing
- Information Security
- Operational Risk
- Business Continuity Management
Timeline
Back Office Operations Officer & IT Support Engineer
DOHA BANK
08.2016 - 09.2024
IT Administrator & Operations Manager
National Exchange Company
12.2008 - 07.2016
IT SUPPORT ENGINEER
Euro Exchange Company
09.2004 - 11.2008
Bachelor of Science - Electronics
College Of Applied Science
Vocational Higher Secondary Exam - Printing Technology & Pre-Press
Vocational Higher Secondary School
Bachelor of Science - Information Technology
Annamalai University
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