Queenie Jackson
Auckland,AUK
Summary
Accomplished Duty Manager at Papatoetoe Cosmopolitan Club, adept in customer service and conflict resolution, enhanced venue safety and member satisfaction through effective leadership and training. Skilled in TAB operations and gambling harm awareness, consistently prioritized professionalism and health compliance, significantly improving staff performance and customer relations.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Duty Manager
Papatoetoe Cosmopolitan Club
06.2013 - Current
Opening and Closing for during Operating hours.
Set Up for Functions Weddings,Birthday, Conferences and Section Tournaments.
Qualified TAB Operators.
Gambling Harm Awareness Training.
Workplace Elite First Aid.
Minimise alcohol abuse and maintain a safe and friendly environment for members and customers.
Train new staffs for Bar service, TAB and Gaming.
Money handling, Floats etc.
Addressing customer's complaints as quickly and quietly as possible.
Receptionist - Greeting Visitors, Handling Communications, Managing reception area, booking and transferring meetings call etc.
Cleaning - Mopping, Vacuuming, setting up for next day.
Education
High School Diploma -
Aorere College
Papatoetoe, NZ01-2005
Skills
- Customer service focus
- Written and oral communication
- Verbal and written communication
- Health and safety compliance
- Strong leadership
- Training and mentoring
- Performance reviewing
- Problem-solving abilities
- Customer Relations
- Conflict Resolution
- Professionalism
- Qualified TAB Operator
- Gambling Harm Awareness Training
- Elite Workplace First Aid Course
Certification
Manager's Certificate
Gambling Harm Awareness Training
Elite - Workplace First Aid Course
Qualified TAB Operator
Timeline
Duty Manager
Papatoetoe Cosmopolitan Club
06.2013 - Current
Manager's Certificate
Gambling Harm Awareness Training
Elite - Workplace First Aid Course
Qualified TAB Operator
High School Diploma -
Aorere College
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