Rachel Maher
Taihape,Ragitikei
Summary
Proven track record of enhancing customer satisfaction and sales at Magazine Designer Clothing, leveraging strong communication skills and sales expertise. Increased sales through exceptional service and creative merchandising. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Knowledgeable about preparing invoices, processing payments and pursuing past-due balances. Well-versed in accurately coding different types of bills for clear recordkeeping and tracking. Team-oriented, dependable and performance-driven.
Overview
6
6
years of professional experience
Work History
Sales Assistant
Magazine Designer Clothing
01.2024 - Current
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
- Maintained clean, organized store environment for an inviting shopping experience for customers.
- Greeted customers and helped with product questions, selections, and purchases.
- Handled incoming phone calls professionally, addressing customer inquiries or directing them appropriately within the store.
- Improved store appearance with effective merchandising and creative displays.
Front of House Staff Member
Telephonique Cafe and Bar
01.2024 - Current
- Established welcoming atmosphere by greeting each guest warmly.
- Contributed to positive guest experiences by assisting with menu recommendations and knowledgeably answering questions about food preparation and ingredients.
- Played an integral role in resolving customer complaints quickly while maintaining professionalism under pressure situations.
- Trained new staff in front-of-house procedures, customer relations, and cleaning.
- Increased repeat business through friendly interactions and promptly addressing any issues or concerns.
- Enhanced customer satisfaction by delivering exceptional service and maintaining a clean, welcoming environment.
- Collaborated with back-of-house staff to ensure seamless coordination between kitchen operations and guest service.
Licensed Nail Technician
Self Employed Services
01.2022 - Current
- Maintained a clean and sanitary work environment, ensuring compliance with state regulations and promoting client safety.
- Accommodated walk-in customers effectively without disrupting pre-scheduled appointments by multitasking between tasks efficiently.
- Continuously expanded professional knowledge by attending industry workshops, staying current on the latest trends in nail care and design.
- Increased salon revenue with exceptional nail artistry skills, offering clients a wide range of creative designs and techniques.
- Boosted retail sales by effectively promoting product line to clients based on individual needs and preferences.
- Established loyal clientele through excellent customer service, listening attentively to preferences and addressing concerns promptly.
Self Employed Bachcare MSP
Bachcare NZ
01.2022 - 10.2023
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Accomplished multiple tasks within established timeframes.
- Helped clients with property services, ensuring high levels of satisfaction and loyalty.
- Developed strong relationships with clients, fostering trust and loyalty through consistent communication and followup.
- Verified client adherence to service contracts via close monitoring.
- Worked with clients to maximize individual success.
- Handled day-to-day accounting processes to drive financial accuracy.
- Gathered financial information, prepared documents, and closed books.
Accounts Receivable Supervisor
Mitre10
03.2019 - 09.2021
- Enhanced team productivity by providing regular training on accounting software and tools.
- Conducted census, financial, and insurance reports of payors to determine necessary actions for overdue or credited accounts.
- Evaluated customer creditworthiness using financial analysis techniques, safeguarding company assets from potential losses.
- Streamlined account reconciliation procedures, ensuring timely and accurate financial reporting.
Sales Floor Supervisor
Mitre10
03.2019 - 09.2021
- Resolved escalated customer complaints professionally while maintaining company reputation.
- Supervised daily operations on the sales floor, ensuring timely completion of tasks and meeting operational standards.
- Assisted in visual merchandising to create appealing displays that attracted customers and drove sales.
- Demonstrated product and answered questions for prospective customers.
Cafe Barista
Compass Group NZ
04.2018 - 01.2019
- Contributed to a positive work environment by maintaining open communication and fostering teamwork among staff members.
- Promoted a welcoming atmosphere by greeting each guest warmly upon arrival while anticipating their needs throughout their visit.
- Demonstrated excellent multitasking abilities by simultaneously managing drink preparation, order-taking, and cash register duties.
- Ensured smooth operation of the cafe during busy periods by prioritizing tasks efficiently under pressure without sacrificing quality or customer service standards.
Education
Certificate I - Beauty Therapy Level 4
Toi Ohomai Institute of Technology
Taupo, NZ01.2022
Certificate I - Retail Management
Mitre10 Training Program
05.2020
Skills
- Cash Handling
- Goal-Oriented
- Stock management
- Sales expertise
- Complex Problem-Solving
- Opening and closing procedures
- Customer Needs Assessment
- Cold-calling
- Customer Service
- Strong Communication and Interpersonal Skills
- Friendly and Helpful
- Reliable and Responsible
- Adaptable and Flexible
- Attention to Detail
- Positive Customer Engagement
- Organization
- Goal-Driven
Timeline
Sales Assistant
Magazine Designer Clothing
01.2024 - Current
Front of House Staff Member
Telephonique Cafe and Bar
01.2024 - Current
Licensed Nail Technician
Self Employed Services
01.2022 - Current
Self Employed Bachcare MSP
Bachcare NZ
01.2022 - 10.2023
Accounts Receivable Supervisor
Mitre10
03.2019 - 09.2021
Sales Floor Supervisor
Mitre10
03.2019 - 09.2021
Cafe Barista
Compass Group NZ
04.2018 - 01.2019
Certificate I - Beauty Therapy Level 4
Toi Ohomai Institute of Technology
Certificate I - Retail Management
Mitre10 Training Program
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