Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rachelle Tessa Marie Ma

Tokoroa,South Waikato

Summary

Accomplished Supervisor focused on meeting customer expectations and achieving company goals. I drive success by directing high-producing teams while developing lasting employee rapport. Exceptional knowledge of cost-reduction methods and streamlining production processes. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Multi-tasking Manager well-known for creating positive workplace culture and high-performing teams. Demonstrated Product or Service expertise, including competitive offerings, pricing and market positioning.

Overview

1
1
year of professional experience

Work History

Duty Manager

Liquor Hut
Tokoroa, WKO
10.2023 - Current
  • Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
  • Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
  • Enhanced team performance by providing ongoing coaching, feedback, and training opportunities for staff members.
  • Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
  • Maintained a safe and secure environment for guests and employees through regular facility inspections and adherence to safety protocols.
  • Facilitated open communication among team members by conducting regular meetings and encouraging constructive feedback sharing within the group.
  • Developed and implemented new procedures and policies to improve operational productivity.

Education

Diploma - Relaxation And Sports Massage

Toi Ohomai Institute of Technology
Mokoia, TKI
04.2019

NZQA 1-3 - High School

Rotorua Girls' High School
Rotorua, BOP
05.2006

Skills

  • Customer Service
  • Customer service focus
  • Time Management
  • New Employee Training
  • Customer Communication
  • Staff Training and Development
  • Motivational Leadership

Timeline

Duty Manager

Liquor Hut
10.2023 - Current

Diploma - Relaxation And Sports Massage

Toi Ohomai Institute of Technology

NZQA 1-3 - High School

Rotorua Girls' High School
Rachelle Tessa Marie Ma