Raj Kamal
Auckland,21 Treeline Lane Flat Bush
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Lil Abner's
03.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Used proper techniques to prepare food and ingredients.
- Prepared food orders, cooking on grill and operating fry station.
- Assisted in maintaining a clean and organized dining area, contributing to a positive guest experience.
- Trained new employees by demonstrating tasks and coaching during daily activities.
- Performed opening and closing duties as needed, ensuring the restaurant was prepared for efficient operation each day.
- Displayed excellent teamwork skills while working alongside fellow team members in a fast-paced environment.
Driver
Government Employee
04.2019 - 04.2021
- Delivered goods and services to customers on time and in excellent condition
- Inspected vehicles for cleanliness and checked gas and oil levels before departure
- Utilized GPS to optimize routes and continuously meet estimated delivery times
- Monitored traffic conditions and applied defensive strategies to avoid accidents
- Achieved consistently high customer scores due to exceptional service
- Picked up clients from specific locations to transport and drop them off at their destinations
- Collected payments for goods delivered or unloaded.
Education
Bachelor of Arts - Political Science
Sunrise University
05.2017
Skills
- Problem-solving abilities
- Active Listening
- Customer Service
- Money handling abilities
- Complaint Handling
- Teamwork and Collaboration
Volunteer Experience
Bank Security Kaithal, Kaithal, Haryana
Timeline
Customer Service Representative
Lil Abner's
03.2024 - Current
Driver
Government Employee
04.2019 - 04.2021
Bachelor of Arts - Political Science
Sunrise University
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