Rajesh Chevendra
Project Manager | Scrum Master
Hamilton
Summary
Results-driven Project Manager with extensive experience in leading cross-functional teams and managing complex IT projects from inception to completion. Skilled in aligning project goals with organizational objectives, ensuring timely delivery within scope and budget, and mitigating risks. Proficient in Agile methodologies, including Scrum, and experienced in stakeholder management, resource planning, and governance compliance. Currently seeking a role in Project Management to leverage expertise in driving successful project outcomes.
Overview
2025
2025
years of professional experience
5
5
Certificates
Work History
Project Manager and Scrum Master
Te Whatu Ora Waikato (Health New Zealand)
4 2023 - Current
- Experienced IT Project Manager with a proven track record of delivering projects from initiation to completion, ensuring alignment with organizational objectives and managing budgets of up to $1M.
- Expertise in leading cross-functional teams, driving project planning and execution, mitigating risks, and ensuring compliance with IT policies and governance frameworks.
- Collaborated closely with business and clinical stakeholders to define project objectives, prioritize deliverables, and ensure alignment with organizational priorities.
- Proactively identified and managed project risks and issues, utilizing change management processes to minimize disruptions and ensure successful delivery.
- Facilitated Scrum ceremonies and coached teams on Agile principles, fostering self-organization, continuous improvement, and high productivity.
- Ensured compliance with IT policies, frameworks such as ITIL and DevOps, and architectural standards to maintain project quality and governance.
- Mentored and supported cross-functional teams, promoting knowledge sharing and fostering a collaborative environment for professional development.
- Championed continuous improvement initiatives to streamline processes, enhance project quality, and deliver better outcomes for stakeholders.
- Utilized key performance metrics and reporting tools to monitor project progress and provide stakeholders with transparent, actionable updates.
- Skilled in Agile project management, Scrum facilitation, risk management, and stakeholder communication, with a strong focus on delivering customer-centric IT solutions.
Senior Specialist – Application Services & Scrum Master
Te Whatu Ora Waikato (Health New Zealand)
08.2020 - 04.2023
- Provide prompt support for application-related incidents, diagnosing and resolving technical issues, ensuring minimal downtime, and maintaining service continuity for end-users.
- Monitor application performance, conduct routine system checks, and manage patching, upgrades, and enhancements to ensure optimal functionality, security, and compliance with organizational standards.
- Advised on the optimal use of enterprise applications to enhance business processes and operational efficiency, ensuring alignment with organizational goals and IT policies.
- Facilitated core Agile ceremonies (Daily Stand-ups, Sprint Planning, Sprint Reviews, and Retrospectives), fostering team alignment, continuous improvement, and successful project delivery.
- Led change management initiatives, including project delivery, non-standard work requests (NSWRs), and process improvements, ensuring compliance with ITIL, architecture standards, and regulatory requirements.
- Collaborated with Product Owners to manage and prioritize the product backlog, ensuring clear, actionable user stories and smooth sprint execution while driving Agile best practices.
- Mentored teams, provided Agile coaching, and managed incident escalation, ensuring high-quality service delivery, technical issue resolution, and continuous team development.
Specialist – Application Services/Project Manager
Waikato District Health Board
09.2018 - 08.2020
- Managed incidents and service requests within the assigned portfolio, ensuring timely resolution and compliance with service level agreements (SLAs) to maintain operational efficiency.
- Led Problem Management efforts, driving root cause analysis and resolution to prevent recurring incidents and enhance system stability.
- Delivered Non-Standard Work Requests (NSWRs) with budgets up to $20,000, ensuring projects met scope, quality, budget, and timelines.
- Advocated for continuous improvement and innovation in service delivery, promoting change management initiatives to align with organizational standards.
- Collaborated with stakeholders and super users to design and implement effective solutions, ensuring seamless transitions across the service lifecycle from development to ongoing support.
Senior Service Desk Analyst
Waikato District Health Board
07.2017 - 09.2018
- Service Desk Management: Responsible for all Service Desk operations at Level 1.5, ensuring efficient and timely resolution of technical queries and service requests in alignment with policies and standard operating procedures
- Health Initiatives Support: Provided Information Services support for key health initiatives, including the Midland Clinical Portal (MCP) and Smart Health, delivering essential support across multiple platforms and ensuring successful project outcomes
- Technical Issue Resolution: Investigated and resolved technical queries, ensuring issues were addressed effectively and in line with established SOPs and IT service management frameworks
- Escalation Management: Assisted Customer Service Coordinators with handling escalations, ensuring timely resolution of complex issues and maintaining a high level of customer satisfaction
- Documentation Review: Reviewed and contributed to the development of HOTS documentation, ensuring it was up-to-date and aligned with service delivery standards
Service Desk Analyst
Waikato District Health Board
01.2016 - 07.2017
- Provided first-line phone and email support for technical issues, troubleshooting and resolving queries for end users, and utilizing remote control software for efficient issue resolution.
- Managed user accounts, created self-help documentation, and collaborated with users to identify technical issues, providing solutions and reducing service desk workload.
- Logged, tracked, and maintained support requests using service management tools, ensuring accurate issue documentation and efficient case resolution.
- Analyzed call logs to identify trends, implementing process improvements to enhance team efficiency and streamline support operations.
- Coordinated with field engineers for on-site support, managed hardware testing and repairs, and maintained comprehensive service desk documentation to ensure smooth operations.
Service Desk Analyst
Qantas Airlines (Fujitsu)
01.2015 - 01.2016
- Provided first and second-level technical support for 40,000+ global users, resolving issues across Windows, Mac OS, and mobile platforms, including business applications like Lotus Notes, Microsoft Office, and SharePoint.
- Managed incident escalation, collaborating with desktop, server teams, and third-party vendors to ensure timely resolution and minimal downtime.
- Delivered comprehensive support for Active Directory, Exchange Management, mobile devices (iPhone, iPad, Mac), and peripheral management, ensuring system functionality and user satisfaction.
- Contributed to knowledge sharing, asset management, and service desk ticketing, while assisting in projects such as Windows 7 and Exchange migrations to ensure smooth transitions and operational efficiency.
Service Desk / Support Analyst
ECU Chips Ltd
05.2013 - 01.2015
- Improved customer satisfaction by promptly addressing and resolving support issues.
- Increased efficiency of problem-solving by implementing automated diagnostics tools for common issues.
- Implemented process improvements that resulted in reduced ticket resolution times and increased first-call resolution rates.
- Answered customer support inquiries via specialized ticket-tracking platforms.
- Streamlined support processes for increased efficiency and faster issue resolution.
Windows 8 & MS Office 2013 Demonstrator (Part-Time) – On Call
Market Pulse
06.2013 - 08.2013
- Delivered high-quality training sessions for new demonstrators, ensuring consistent messaging across all presentations within a team.
- Maintained up-to-date knowledge of industry trends and competitor offerings to effectively position products during demonstrations.
- Assisted in creation of attractive marketing materials used during product demonstrations such as brochures or banners.
Service Desk/Support Analyst
Pinnacle Recruitment
08.2012 - 11.2012
- Improved customer satisfaction by promptly addressing and resolving support issues.
- Established best practices for incident management, leading to improved response times and higher customer satisfaction levels.
- Monitored helpdesk and responded to incoming tickets to address support needs.
- Managed service follow-up communications, confirming satisfactory resolution of customers' service requests via email and phone.
IT Recruitment Consultant
Various Consulting Companies
01.2007 - 03.2012
- Implemented innovative sourcing strategies to attract top IT talent from various channels such as job boards, social media, and referrals.
- Provided exceptional customer service by addressing client concerns promptly and effectively resolving any issues that arose during recruitment process.
- Coached junior recruiters on best practices in candidate sourcing, relationship management, and interview techniques for continued team growth.
Education
Diploma - Computing Information Technology
Newton College of Business And Technology
Auckland, AUK 06.2013 - 06.2014
Skills
Agile Methodologies (Scrum, Kanban, Lean)
Agile Methodologies (Scrum, Kanban, Lean)
Incident Management & Root Cause Analysis
Stakeholder Engagement & Communication
Sprint Planning & Estimation
Team Leadership & Collaboration
Agile Ceremonies Facilitation (Daily Standup, Sprint Reviews, Retrospectives)
Project management, planning, Development and Tracking
Risk management
Project scheduling and Schedule Management
Certification
Certified Professional Scrum Product Owner (PSPOTM)
Timeline
Senior Specialist – Application Services & Scrum Master
Te Whatu Ora Waikato (Health New Zealand)
08.2020 - 04.2023
Specialist – Application Services/Project Manager
Waikato District Health Board
09.2018 - 08.2020
Senior Service Desk Analyst
Waikato District Health Board
07.2017 - 09.2018
Service Desk Analyst
Waikato District Health Board
01.2016 - 07.2017
Service Desk Analyst
Qantas Airlines (Fujitsu)
01.2015 - 01.2016
Diploma - Computing Information Technology
Newton College of Business And Technology
06.2013 - 06.2014
Windows 8 & MS Office 2013 Demonstrator (Part-Time) – On Call
Market Pulse
06.2013 - 08.2013
Service Desk / Support Analyst
ECU Chips Ltd
05.2013 - 01.2015
Service Desk/Support Analyst
Pinnacle Recruitment
08.2012 - 11.2012
IT Recruitment Consultant
Various Consulting Companies
01.2007 - 03.2012
Project Manager and Scrum Master
Te Whatu Ora Waikato (Health New Zealand)
4 2023 - Current
References
Available on request