Rajdeep Singh Jhamat
Christchurch ,Christchurch
Summary
Proven Duty Manager with a track record of enhancing team performance and customer satisfaction at Oak N Ferry Sports Bar. Specializes in staff training and development, adept in customer service, and excels in creating efficient operational strategies. Achieved significant improvements in staff competency and client loyalty through effective relationship building and time management.
Overview
5
5
years of professional experience
Work History
Duty Manager
Canterbury Liquor
09.2019 - 10.2021
- Managed staff scheduling for optimal coverage, ensuring efficient operations during peak hours.
- Trained employees in essential job functions.
- Mentored and supported junior staff members to apply best practices and follow procedures.
- Supervised and coordinated team to provide guidance and support and maximize performance.
Duty Manager
Bottle O Richmond
10.2021 - 05.2022
- Managed staff scheduling for optimal coverage, ensuring efficient operations during peak hours.
- Trained employees in essential job functions.
- Mentored and supported junior staff members to apply best practices and follow procedures.
- Supervised and coordinated team to provide guidance and support and maximize performance.
Duty Manager
Ascot Sports Bar And Eatery
05.2022 - 08.2022
- Managed staff scheduling for optimal coverage, ensuring efficient operations during peak hours.
- Trained employees in essential job functions.
- Mentored and supported junior staff members to apply best practices and follow procedures.
- Supervised and coordinated team to provide guidance and support and maximize performance.
Duty Manager
Oak N Ferry Sports Bar
08.2022 - Current
- Managed staff scheduling for optimal coverage, ensuring efficient operations during peak hours.
- Trained employees in essential job functions.
- Mentored and supported junior staff members to apply best practices and follow procedures.
- Supervised and coordinated team to provide guidance and support and maximize performance.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Handled escalated customer issues with diplomacy, ensuring satisfactory resolution while preserving long-term client relationships.
- Oversaw inventory management, ordering supplies as needed to maintain adequate stock levels and minimize waste.
- Maintained a safe and secure environment for guests and employees through regular facility inspections and adherence to safety protocols.
- Developed strong relationships with key clients, vendors, and business partners to foster a collaborative working environment.
Education
Diploma In Business And Enterprise Management - Business
Abacus Institute of Studies
Christchurch 08.2020
Skills
- Customer Service
- Customer service focus
- Time Management
- New Employee Training
- Team Supervision
- Customer Communication
- Relationship Building
- Cash Management
- Staff Training and Development
- Goal Setting
- Staff Training
Timeline
Duty Manager
Oak N Ferry Sports Bar
08.2022 - Current
Duty Manager
Ascot Sports Bar And Eatery
05.2022 - 08.2022
Duty Manager
Bottle O Richmond
10.2021 - 05.2022
Duty Manager
Canterbury Liquor
09.2019 - 10.2021
Diploma In Business And Enterprise Management - Business
Abacus Institute of Studies
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