Rajesh Prajapati
Auckland,Avondale
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Monitoring Operator
Cityguard
11.2023 - Current
- Enhanced security by closely monitoring surveillance systems and promptly reporting suspicious activities.
- Using Gallagher System to secure all site and creating daily excel report to deliver management team.
- Maintained situational awareness with detailed documentation of incidents and daily log updates.
- Ensured smooth operation, conducting regular equipment maintenance and troubleshooting technical issues.
- Contributed to secure environment by adhering to strict protocols and guidelines for operating surveillance systems.
Customer Service Representative
Mobil Gas Station
02.2023 - 10.2023
- Having experience about Barista Coffee operator
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Customer Sales Assistant
Vape Zone Taupo
01.2022 - 10.2022
- Enhanced customer satisfaction by providing timely and accurate product information.
- Streamlined sales processes for increased efficiency and improved customer experience.
- Built strong relationships with customers, fostering loyalty and repeat business.
- Collaborated with team members to achieve monthly sales targets consistently.
Customer Service Representative
BP Gas Station Service
01.2019 - 12.2021
- Connected with customers to support positive transaction experiences and address service concerns.
- Managed merchandise returns and exchanges by closely checking items and receipts to assess eligibility and make accurate processing decisions.
- Performed end-of-shift cashout operations according to store policies, maintaining accurate counts and receipt records.
- Operated POS terminals and cash drawer balancing.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Managed efficient cash register operations.
Education
Graduate Diploma in Applied Management - Business Management
Otago Polytechnic
Auckland06.2020
Bachelor of Commerce - Ecommerce
Lokmanya Collage
India04.2016
Skills
- System Administration
- Flexible Schedule
- Problem-Solving
- Efficient multitasking
- Quick Learner
- Decision-Making
- Excellent Communication
Timeline
Monitoring Operator
Cityguard
11.2023 - Current
Customer Service Representative
Mobil Gas Station
02.2023 - 10.2023
Customer Sales Assistant
Vape Zone Taupo
01.2022 - 10.2022
Customer Service Representative
BP Gas Station Service
01.2019 - 12.2021
Graduate Diploma in Applied Management - Business Management
Otago Polytechnic
Bachelor of Commerce - Ecommerce
Lokmanya Collage
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