Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Rajeswari Menon

Auckland

Summary

Dedicated and successful professional with a track record in Customer Service Management and Procurement. Proficient at overseeing all aspects of procurement procedures, including inventory control, order fulfillment, and vendor negotiation and selection. Excellent people skills, guaranteeing client satisfaction via efficient communication and query resolution. Adept at identifying market trends and obtaining beneficial agreements from suppliers in order to achieve the greatest cost savings. Proactive problem-solver with an attention to detail and a dedication to streamline processes for increased operational effectiveness. Adaptable and transformational, excellent communicator who can work independently with the use of personal initiative under little or no supervision. Dedicated individual with the capability to work conveniently under pressure and still maintaining good concentration and accuracy of work, enjoys every form of challenge and instead sees it as an opportunity to prove capability and learn more. Recognized for high level of commitment to exceeding customer initiatives and implementing performance improvements. Looking to take a dedicated career to the next level.

Overview

9
9
years of professional experience

Work History

Customer Service Office Manager

NZ CLEANING SUPPLIES LTD
11.2015 - Current
  • Establishing customer service standards, dealing with escalated customer concerns, and working to increase overall customer satisfaction to ensure that the team provides outstanding service to consumers, swiftly addressing any issues or complaints
  • Prepared purchase orders for all departments, and recorded information in computerized database.
  • Compared invoices and packing lists with physical shipment inventory and original order details.
  • Make recommendations about new vendors when necessary to improve supply chain efficiency and meet budgetary goals.
  • Establish and maintain strong working relationships with vendors and distributors while working cooperatively with the finance, sales, and manufacturing teams to identify the best ones
  • Research new suppliers to verify product quality, and compare price lists with current vendor invoices.
  • Process and oversee purchase orders, monitor delivery, handle supplier disputes, and make sure all procurement procedures adhere to applicable laws, rules, and corporate guidelines
  • Create and put into action procurement strategies to guarantee the most economical acquisition of products and services
  • Examine market trends and do due diligence on the best suppliers and products in terms of quality, delivery times, and value
  • For the purpose of audits, keep accurate records of all purchases, contracts, and supplier information
  • Work together with internal divisions to comprehend their procurement requirements and coordinate strategies
  • Locate areas where the procurement process can be made more efficient and less expensive and also make sure that ethical procurement practices are followed, such as avoiding conflicts of interest and encouraging equitable and transparent procurement procedures.

Receptionist

AUCKLAND REGIONAL MIGRANT SERVICES
07.2015 - 10.2015
  • Welcomes visitors by greeting them, in person or on the telephone; answering or referring inquiries
  • Direct visitors to the appropriate person and office
  • Promotion of various programmes at ARMS
  • Maintain office security by following safety procedures and controlling access via the reception desk (monitor logbook, issue visitor badges)
  • Registering clients to seminars/workshops
  • Contacting clients as reminders to attend workshop
  • Ensuring meeting rooms are fitted out with equipment needed
  • Booking rooms for various training sessions
  • Maintains safe and clean reception area by complying with procedures, rules, and regulations
  • Maintains continuity among work teams by documenting and communicating actions, irregularities, and continuing needs
  • Perform other clerical receptionist duties such as filing, photocopying, transcribing and faxing.

Education

Post Graduate Diploma in Business and Administration -

Massey University
Auckland
04.2015

Masters in Public Administration -

University of Madras
India
04.2003

Bachelors in History -

University of Madras
India
05.2000

Skills

  • Communication
  • Meticulous eye for detail
  • Calm under pressure
  • Problem-Solving
  • Time Management
  • Product Knowledge
  • Adaptability
  • Networking
  • Negotiation techniques

Additional Information

  • Capable of managing multiple tasks under pressure while maintaining focus and accuracy, enjoys challenges as
    opportunities for growth and learning.
  • Strong verbal and written communication skills, with experience in scheduling and coordinating, administration, and
    reporting, ensuring smooth workflow and customer-focused operations.
  • Meticulous in maintaining accurate records, composing professional correspondence, and ensuring high-quality service
    delivery in all aspects of work.
  • Demonstrated proactive approach in taking on new challenges and responsibilities, consistently seeking ways to improve
    processes and exceed expectations.
  • Proven ability to work conveniently under pressure, maintaining focus and accuracy, and embracing challenges as
    opportunities for personal and professional growth.

Timeline

Customer Service Office Manager

NZ CLEANING SUPPLIES LTD
11.2015 - Current

Receptionist

AUCKLAND REGIONAL MIGRANT SERVICES
07.2015 - 10.2015

Post Graduate Diploma in Business and Administration -

Massey University

Masters in Public Administration -

University of Madras

Bachelors in History -

University of Madras
Rajeswari Menon