Ram Sarangam
NCR Voyix
Palmerston North,MWT
9
years of professional experience
Experienced ICT Support Technician with expertise in maintaining and troubleshooting checkout systems including POS terminals, barcode scanners, and payment equipment. Skilled in resolving hardware and software issues, with knowledge of Microsoft 365, Windows platforms, and cloud-based environments. Proficient in working with HP, Dell, and Lenovo devices. Possess IT qualification and over two years of hands-on ICT experience. Known for customer-focused approach, remaining calm under pressure, proactive problem-solving, and seeking assistance when needed. Also, bring more than eight years of experience in fiber optic installation, fault testing, and network support.
Work History
ICT Support Technician
1 Year 7 Months- Diagnosing and resolving hardware and software issues with checkout machines, ensuring minimal downtime. Ability to diagnose and resolve technical issues efficiently.
- Supporting hardware and services onsite break-fix call out as per the client's requirements. A
- Setting up new checkout machines, POS software, and related peripherals (scanners, printers, etc.) Applying necessary updates and upgrades to keep checkout systems current and secure.
- Providing technical assistance to staff and customers regarding checkout machine operation and troubleshooting.
- Tracking and managing inventory of checkout-related hardware and software. Monitoring the performance of checkout systems and proactively addressing potential problems.
- Maintaining records of issues, resolutions, and system configurations. Providing basic training to staff on the use of new checkout technologies or features,
- Investigate and diagnose and escalate the fault.
- Onsite deployment for a range of payment system upgrades, including full integration with POS systems working with customers to identify problems and advising on the solution.
- EFTPOS Installations, integration, testing, repairing and troubleshooting hardware and software.
- Communication and Collaboration: Effectively communicating technical information to users and collaborating with other IT professionals.
Fibre Contractor
1 Year 7 Months- Independently managed fibre installation, splicing, testing, and fault repair for various clients.
- Delivered FTTH and FTTx services to residential and commercial properties.
- Coordinated directly with ISPs, project managers, and site supervisors to complete jobs to spec.
- Managed job scheduling, materials, and reporting as both technician and lead.
- Demonstrated a high level of multitasking by efficiently handling multiple installations or jobs at once.
Lead Fibre Technician
4 Years 10 Months- Demonstrated strong problem-solving skills to identify root causes of customer issues and provide effective solutions.
- Performed fibre splicing, OTDR testing, fault finding, and network troubleshooting.
- Coordinated with contractors and project managers to meet deadlines and technical specs.
- Ensured work met safety standards and client requirements.
Fibre Network Technician
1 Year 7 Months- Worked as a Technician at All Fibre Solutions, responsible for ensuring the efficient and effective completion of Fibre installation jobs
- Engaged in daily customer interactions, demonstrating excellent communication skills
- Utilized strong problem-solving abilities to identify root causes of customer issues and provide effective solutions, which is crucial in a customer service environment
Education
Bachelor of Science - Computer Networks
High School Diploma
Bachelor of Science - Electrical and Electronics Engineering
Skills
Communication skills
Time Management
Reliability
Microsoft 365
Empathy
Openness to Feedback
Positivity
Emotional intelligence
Critical Thinking
Conflict Resolution
Technical expertise
Problem solving ability
Important Notes
- Full class 1 driver’s licence.
- Have own vehicle in excellent condition
- Permanent Resident
Timeline
ICT Support Technician
NCR Voyix
03.2025 - CurrentRead More
Fibre Contractor
Fast Fibre Communications Ltd
12.2022 - 07.2024Read More
Lead Fibre Technician
Fasttrack communications Ltd
01.2018 - 11.2022Read More
Fibre Network Technician
All Fibre Solutions
06.2016 - 01.2018Read More
New Zealand School of Education
Bachelor of Science from Computer Networks
Read More
New Zealand Qualifications Framework (NZQF)
High School Diploma
Read More
Jawaharlal Nehru Technological University
Bachelor of Science from Electrical and Electronics Engineering
Read More