Summary
Overview
Work History
Education
Skills
Important Notes
Timeline
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Ram Sarangam

Palmerston North,MWT

Summary

Experienced ICT Support Technician with expertise in maintaining and troubleshooting checkout systems including POS terminals, barcode scanners, and payment equipment. Skilled in resolving hardware and software issues, with knowledge of Microsoft 365, Windows platforms, and cloud-based environments. Proficient in working with HP, Dell, and Lenovo devices. Possess IT qualification and over two years of hands-on ICT experience. Known for customer-focused approach, remaining calm under pressure, proactive problem-solving, and seeking assistance when needed. Also, bring more than eight years of experience in fiber optic installation, fault testing, and network support.

Overview

9
9
years of professional experience

Work History

ICT Support Technician

NCR Voyix
03.2025 - Current
  • Diagnosing and resolving hardware and software issues with checkout machines, ensuring minimal downtime. Ability to diagnose and resolve technical issues efficiently.
  • Supporting hardware and services onsite break-fix call out as per the client's requirements. A
  • Setting up new checkout machines, POS software, and related peripherals (scanners, printers, etc.) Applying necessary updates and upgrades to keep checkout systems current and secure.
  • Providing technical assistance to staff and customers regarding checkout machine operation and troubleshooting.
  • Tracking and managing inventory of checkout-related hardware and software. Monitoring the performance of checkout systems and proactively addressing potential problems.
  • Maintaining records of issues, resolutions, and system configurations. Providing basic training to staff on the use of new checkout technologies or features,
  • Investigate and diagnose and escalate the fault.
  • Onsite deployment for a range of payment system upgrades, including full integration with POS systems working with customers to identify problems and advising on the solution.
  • EFTPOS Installations, integration, testing, repairing and troubleshooting hardware and software.
  • Communication and Collaboration: Effectively communicating technical information to users and collaborating with other IT professionals.

Fibre Contractor

Fast Fibre Communications Ltd
12.2022 - 07.2024
  • Independently managed fibre installation, splicing, testing, and fault repair for various clients.
  • Delivered FTTH and FTTx services to residential and commercial properties.
  • Coordinated directly with ISPs, project managers, and site supervisors to complete jobs to spec.
  • Managed job scheduling, materials, and reporting as both technician and lead.
  • Demonstrated a high level of multitasking by efficiently handling multiple installations or jobs at once.

Lead Fibre Technician

Fasttrack communications Ltd
01.2018 - 11.2022
  • Demonstrated strong problem-solving skills to identify root causes of customer issues and provide effective solutions.
  • Performed fibre splicing, OTDR testing, fault finding, and network troubleshooting.
  • Coordinated with contractors and project managers to meet deadlines and technical specs.
  • Ensured work met safety standards and client requirements.

Fibre Network Technician

All Fibre Solutions
06.2016 - 01.2018
  • Worked as a Technician at All Fibre Solutions, responsible for ensuring the efficient and effective completion of Fibre installation jobs
  • Engaged in daily customer interactions, demonstrating excellent communication skills
  • Utilized strong problem-solving abilities to identify root causes of customer issues and provide effective solutions, which is crucial in a customer service environment

Education

Bachelor of Science - Computer Networks

New Zealand School of Education
Auckland, AUK
06.2015

High School Diploma -

New Zealand Qualifications Framework (NZQF)
New Zealand

Bachelor of Science - Electrical and Electronics Engineering

Jawaharlal Nehru Technological University
India
06.2014

Skills

  • Communication skills
  • Time Management
  • Reliability
  • Microsoft 365
  • Empathy
  • Openness to Feedback
  • Positivity
  • Emotional intelligence
  • Critical Thinking
  • Conflict Resolution
  • Technical expertise
  • Problem solving ability

Important Notes

  • Full class 1 driver’s licence.
  • Have own vehicle in excellent condition
  • Permanent Resident

Timeline

ICT Support Technician

NCR Voyix
03.2025 - Current

Fibre Contractor

Fast Fibre Communications Ltd
12.2022 - 07.2024

Lead Fibre Technician

Fasttrack communications Ltd
01.2018 - 11.2022

Fibre Network Technician

All Fibre Solutions
06.2016 - 01.2018

Bachelor of Science - Computer Networks

New Zealand School of Education

High School Diploma -

New Zealand Qualifications Framework (NZQF)

Bachelor of Science - Electrical and Electronics Engineering

Jawaharlal Nehru Technological University

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Ram Sarangam