Raman Jeet Singh Gambhir
3 Moville Drive, Flatbush,Auckland
Summary
Dynamic IT professional with extensive experience at COFORGE Limited, excelling in Windows Server administration and project management. Proven track record in enhancing system security and optimizing IT operations, while delivering exceptional customer service. Adept at troubleshooting complex issues and fostering team collaboration to achieve organizational goals.
Overview
21
21
years of professional experience
Work History
IT Technician - Casual
HQR (Represent Fujitsu For Client Westpac Bank)
Britomart, Auckland
09.2024 - Current
- Provided technical support for hardware and software issues across departments.
- Installed and configured computer systems for new employees and upgrades.
- Troubleshot system issues related to network connectivity, software installation and configuration, printing.
- Resolved hardware issues including replacing parts as necessary.
- Installed and configured hardware, software, systems, networks, printers, and scanners.
- Provided technical support to users via telephone or remote access.
- Disassembled computer systems to troubleshoot and resolve hardware issues.
- Deployed operating systems.
- Created documentation for common IT tasks such as troubleshooting steps for various types of problems.
Supervisor Fresh
Woolworths New Zealand Limited
North Shore, Auckland
03.2024 - Current
- Manage and supervise the operations and workers of supermarket checkout cashiers, ensuring that customers are met with strong customer service, efficiency and defined standards.
- Welcoming and assisting customers and overseeing the handling of cash at till points.
- Organize checkout operators to ensure proper staff is scheduled during busy and quiet sale times.
- Provide helpful and efficient customer service and model appropriate behavior for all staff.
- Train checkout staff, ensuring that they provide strong customer service and act efficiently at checkout.
- Dealing with special circumstances including theft, complaints, returns etc.
- Evaluate returned items to ensure they meet the standards and regulations of store policies and refunds.
- Handle and resolve customer complaints or discrepancies with prices at checkout counters.
- I am also 'Authorized Restricted Goods Seller' and holding the access to approve and disapprove liquor as per the policy.
Senior Consultant – Datacenter Services
COFORGE Limited
Delhi NCR, India
07.2016 - 11.2023
- Hands on experience on Windows Server Administration, Azure Virtual Desktops and Citrix Cloud DAAS.
- Managing 500 plus Windows Servers and VDIs including Citrix with having more than 200 Citrix published applications.
- Strong knowledge of FSLOGIX profile solution.
- Extensive Knowledge of Ivanti Appsense Environment Manager and Application Manager.
- Responsible for monitoring and troubleshooting various windows server and client issues.
- Windows server 2008/2012/2016 administration.
- Installed and managed computer hardware and software.
- Understanding about window registry and directory structure.
- Have extensive knowledge of VMWare 6.5.
- Managing Active Directory services and Group Policies.
- Design and implement platform security with respect to Application and Desktop virtualization.
- Mitigation of security vulnerabilities on Windows servers, Citrix Infrastructure and NetScaler Gateways.
- Renewing SSL certificates on ADC Netscalers, Load Balancers and Windows Servers.
- Maintaining server infrastructure to push monthly MS security patches.
- Strong understanding of IT operations and IT systems as well as business related processes and procedures in accordance with ITIL framework.
- Strong knowledge of ITIL processes (Incident /Problem /Change Management).
- Recently worked on Datacenter migration and have migrated entire Citrix Windows server estate to Azure.
- Following information security best practices to secure the environment.
- Assessing the stability, security, and scalability of Windows systems.
- Installing and upgrading Windows systems and servers.
Subject Matter Expert - Citrix
IBM India Private Limited
08.2015 - 07.2016
- Managed team of 5 members, management of daily operational tasks, high priority issues, implementation of change requests, daily health checks etc.
- Project transitioned of Citrix service line from London to India which took 3 months to complete and hired the team of competent people in India, up skilled them according to the project requirement.
- Handled data center migration for Citrix which involves Information Gathering, Process understanding for environment, creating mitigation plans, Involvement with Transition Manager to discuss Risk & Mitigation plans etc.
- Represented 'Citrix Team' in DSAT and SLA Breach meetings with Client on weekly basis to discuss root cause and improvement plans.
- Represented Citrix team in weekly problem management meeting by providing RCA on high priority issues and suggest prevention plan for future.
- Represented Citrix team in weekly meeting where highlights, lowlights, challenges and 30/60/90 days plans presented to India management.
- Standardized root cause analysis and suggested service improvement plans, defect prevention plans which increased overall customer satisfaction.
- Took part in Ticket Quality Review (TQR) and was helping Quality Team in various aspects such as how to improve overall Ticket quality in terms of putting timely updates, update work logs with clear and concise information etc.
- Attended weekly Team Meetings and Daily Huddle to help understand team concerns and constraints related to operations and resolve them accordingly.
- Participated in quarterly performance review along with Global Management.
- Responsible of handling operations in rotational shifts by providing 24x7 support and ensure to have adequate resources staffed in each shift to handle over all shift load and activities.
- Received Performer of the year award 2015
Specialist – 2nd Level Assurance
Ericsson India Global Services Pvt Ltd
04.2015 - 08.2015
- Worked on daily operational reports such as Team performance report, Pending Tickets report, licensing report etc.
- Managed server operations ticketing queue to ensure Tickets are assigned timely.
- Reviewed weekly changes to ensure there should not be any user impact and downtime should be communicated to the stakeholders.
Assistant Consultant
Tata Consultancy Services Ltd
11.2013 - 04.2015
- Supported around 500 Citrix Xenapp Servers.
- Provided support on Citrix Xenapp 4.5 and 6.5 including Installation, Configuration & Troubleshooting.
- Worked on Citrix XenApp, Web Interface Servers, Edgesight, and other Citrix products (Citrix licensing, NetScaler)
- Developed and maintained department documentation and action plans including policies and procedures, user guides and best practices.
- Cross trained team members.
- Created Technical/Process Knowledge documentation for future references, also kept Team Room database updated with latest information available.
- Successfully updated SSL Certificates on Netscaler which was included end to end coordination with vendor.
- Netscaler Firmware upgrade project handled successfully.
- Worked on Migration project from Xenapp 4.5 to 6.5.
Senior Engineer
Ericsson India Global Services Pvt Ltd
11.2010 - 11.2013
- Maintained Virtual Infrastructure that has more than 1500 servers, containing large numbers of Citrix Xenapp servers across the globe.
- My responsibilities were to perform both technical and a coordination role in the solution construct, planning, implementation and managing complex issues.
- Maintained Citrix presentation Servers, publishing applications, firewall port openings for required applications.
- Worked with Solution Architect to plan and design of New Citrix Infrastructure.
- Remote installation and configuration of windows servers, Citrix presentation server 4.5 & Xenapp 6.5 was performed.
- Worked on customer requirements to propose and implement solutions to design new Network Operation Centers (NOC) and worked as a team to implement the same.
- Had good knowledge about application streaming.
- Streamlined Symantec Antivirus architecture and trained team members on the same.
- Setup new NOC wherein implementation of new Citrix farm (6.5), and Citrix application servers were commissioned successfully and same was appreciated by leadership.
- Successfully implemented configuration logging and Resource Manager on all Citrix Farms in the environment.
- Successfully implemented profile manager in the environment.
- Handled NOC transition project successfully.
IT Analyst
McKinsey Knowledge Center India Pvt. Ltd
05.2007 - 10.2010
- Responsible for managing and troubleshooting Citrix 4.5 Administration and documentation, Worked with ESX and windows related task and operations.
- Maintenance tasks include: VM Commission/Decommission, Configuration Changes, Cloning, P2V, Installing Updates.
- Monthly Patch Deployment on Windows Servers via Altiris Software Patch Management.
- Ensured that the internal Knowledge Base (KB) is updated with all the.
- Assisted Office IT to make new hardware purchases based on standards along with information on Hardware Support Packs from Vendors.
- Troubleshooting of all levels of incidents that includes Server OS / Hardware under ITIL Incident Management / Problem Management.
- Handled issues related to PSOD (Purple Screen of Death).
- Project Handled Successfully: Monthly Security Microsoft Patch Management, Capacity Planning & Trend Analysis of Virtual machines, Windows 2000 upgrade.
Associate IT Consultant
ITC InfoTech India Limited, Bangalore
04.2006 - 04.2007
- I was looking after IBM Lotus Domino Application as a Level 2 resource.
- Managed Lotus Domino R6 and R6.5 servers issues.
- Database maintenance on Critical Servers.
- Monitored and Managed Directory Catalog on Servers.
- Managed ACL on Databases.
- Was using GSX Monitor for Pending Mails, Server Down, Low Disk Space alerts etc.
- User and Group Management for Lotus Domino.
- Coordinated with IBM for priority issues.
- Performed root cause of the problem and take necessary steps to stop the re- occurrence of the issue.
- Shared knowledge with the other team members.
System Administrator
M.S Compserve Pvt. Ltd
03.2004 - 04.2006
- Provided support on Windows 2K, Windows XP and Windows NT Servers.
- Installed, Configured Lotus Notes R5 and assigned ACL Permissions on databases.
- Was responsible for taking timely backups of Lotus Domino Servers.
- Worked on various mail related problem like Quota, Replication, and ACL etc.
- Managed users account management, Register, rename, recertify, and delete users, move users to new certifier, modify person docs etc.
- Maintained Database using Udall, Update, Fixup, and Compact Command.
- Provided support to remote sites with the help of Remote console tools such as WinVnc.
- Supported installation of new hardware and upgraded networks or operating systems required by clients.
Education
Master of Information Technology -
Whitecliffe College
Auckland, New Zealand07.2025
Three Years Diploma - Electronics and Communications, Digital Electronics
Guru Tegh Bahadur Polytechnic Institute
New Delhi, India07-2003
Skills
- Technical support
- Windows server administration
- Documentation skills
- Remote access support
- Team collaboration
- Windows Server 2012
- Windows Server 2016
- Windows 7
- Windows 10
- End user computing
- Active Directory services
- Azure Virtual Desktop
- SSL Certifications Implementation
- VMWARE 65
- Citrix Cloud
- Xendesktop 719
- Xendesktop 715 LTSR
- Xendesktop 76
- ADC Netscaler 130
- Ivanti AppSense
- Incident management
- Desktop technical support
- ITIL processes
- Security patching
- User training
- IT documentation
- System upgrades
- Time management abilities
- Cybersecurity principles
- Service desk support
- Operating systems
Personal Information
Visa status: I am holding a NZ post-study work permit.
Accomplishments
- Received IBM Team Member of the year Award in 2016
- Received Coforge Team Member of the Year Award 2017
Languages
English
Professional
Hindi
Native/ Bilingual
Punjabi
Native/ Bilingual
References
References available upon request.
Timeline
IT Technician - Casual
HQR (Represent Fujitsu For Client Westpac Bank)
09.2024 - Current
Supervisor Fresh
Woolworths New Zealand Limited
03.2024 - Current
Senior Consultant – Datacenter Services
COFORGE Limited
07.2016 - 11.2023
Subject Matter Expert - Citrix
IBM India Private Limited
08.2015 - 07.2016
Specialist – 2nd Level Assurance
Ericsson India Global Services Pvt Ltd
04.2015 - 08.2015
Assistant Consultant
Tata Consultancy Services Ltd
11.2013 - 04.2015
Senior Engineer
Ericsson India Global Services Pvt Ltd
11.2010 - 11.2013
IT Analyst
McKinsey Knowledge Center India Pvt. Ltd
05.2007 - 10.2010
Associate IT Consultant
ITC InfoTech India Limited, Bangalore
04.2006 - 04.2007
System Administrator
M.S Compserve Pvt. Ltd
03.2004 - 04.2006
Master of Information Technology -
Whitecliffe College
Three Years Diploma - Electronics and Communications, Digital Electronics
Guru Tegh Bahadur Polytechnic Institute
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