Ravanjot Singh
Hamilton,WKO
Summary
1. Experienced duty officer with a proven track record of effectively managing operations and ensuring safety and security. Skilled in overseeing day-to-day activities, coordinating resources, and responding to emergencies. Proficient in enforcing policies and procedures to maintain order and compliance. .
2. Results-oriented duty manager skilled at inventory management, training and team leadership. Reliable, dedicated and industrious team player ready to apply several years of experience to challenging new role with room for growth and advancement.
3. Resourceful Duty Manager known for high productivity and efficient task completion. Skilled in team leadership, operational oversight, and customer service excellence. Possess strong problem-solving, communication, and organizational skills crucial for navigating day-to-day operations smoothly. Excel in fast-paced environments by leveraging adaptability and stress management abilities to ensure optimal performance and customer satisfaction.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Duty Manager
Dream starters
Pukete, Hamilton
05.2024 - 05.2025
- Managed disciplinary processes for employees who failed to adhere to company policies or procedures.
- Supervised cash handling procedures, ensuring that all transactions were processed accurately.
- Delegated tasks appropriately amongst team members according to individual skillsets.
- Organized employee appraisals, providing feedback where necessary.
- Maintained accurate records of staff attendance, sales figures and stock levels.
Courier Runner
Rose Enterprises
Focal Point, Ludhiana (India)
02.2019 - 12.2022
- Followed company safety policies and procedures while driving assigned routes.
- Managed multiple stops per day in an efficient manner to ensure timely completion of each route.
- Resolved customer complaints concerning late or incorrect deliveries efficiently and courteously.
- Verified that all documents were accurate and complete before delivering packages.
- Developed positive relationships with customers through friendly interaction during pickups and deliveries.
- Loaded packages into the vehicle using correct lifting techniques whenever possible.
- Adhered to company policies and procedures, including confidentiality and data protection standards.
- Kept detailed logs of mileage, maintenance, and delivery activities for reporting purposes.
- Collaborated with dispatch and team members to coordinate different routes and reallocate pickups and drop-offs.
- Managed inventory of delivery supplies, such as packaging, labels, and delivery forms.
- Offered excellent customer service, resolving issues and answering queries at the point of delivery.
Education
Bachelor of Science - BCA (Bachelors of Computer Applications)
GGN Khalsa Collage
India03-2020
Intermediate Certificate - Science
Ramgarhia Senior Secondary School
India03-2014
Skills
- Cash handling
- Employee appraisals
- Disciplinary processes
- Record maintenance
- Task delegation
- Customer relationship management
- Problem solving
- Time management
- Team coordination
- Effective communication
Languages
English
Professional
Certification
Computer Diploma ( 1yr 3months)
References
References available upon request.
Timeline
Duty Manager
Dream starters
05.2024 - 05.2025
Courier Runner
Rose Enterprises
02.2019 - 12.2022
Bachelor of Science - BCA (Bachelors of Computer Applications)
GGN Khalsa Collage
Intermediate Certificate - Science
Ramgarhia Senior Secondary School