Reannon Clarke
Helensville,AUK
Summary
With having a strong background in Beauty Therapy and Hospitality for many years finding that I can adapt into new environments very well. I am enthusiastic to contribute to team success through industrious ethics, and incredible organizational skills. Possesses strengths in tasks, prioritization, and customer service. I am ready to leverage into training to explore new experiences to take on new professional challenges.
Overview
11
11
years of professional experience
Work History
Assistant Receptionist
Laser Clinics New Zealand
03.2022 - 04.2022
- Supported reception desk, in receiving a large volume of incoming calls and re-booking appointments, collecting payments, and corresponding with clients through email or telephone calls
- Greeted guests at the front desk and engaged in pleasant conversations while managing the check-in process
- Scanning vaccine passports to comply with health and safety protocols
- Kept reception area clean and neat to give visitors a positive first impression
- Cleaning of both therapeutic workspaces, front office, and receptionist area
- Developed strong rapport with customers and staff, creating a positive impression of the business
- Assisting staff with any duties that are required
- Monthly stocktake
Senior Beauty Therapist
CACI Clinic
08.2018 - 03.2019
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services
- Cleaning of both therapeutic workspaces and front office
- Recorded notes for future reference about customer preferences and services delivered
- Educated clients on aftercare and advised on further products
- Delivered skin and VLP hair removal treatments
- Promote sale deals and add-ons, Energist Ultra VPL
- Analysis of the skin to perform the best suitable skin treatment for the client
Skin and Laser Therapist
Exquisite Laser Clinic
01.2017 - 08.2018
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services
- Entering treatment notes and recommendations for future reference
- Custom facial and body treatments to craft personalised sessions while recommending home care regimes to achieve the desired result
- Documented notes for future reference about customer preferences and services delivered
- Examined and analysed clients’ skin to evaluate skin conditions and provide skincare recommendations
- Performed laser hair removal, laser skin treatments, chemical peels, body treatments and microdermabrasion procedures
- Discussed procedures and treatment options with clients
- Cleaning of both therapeutic workspaces and front office
- Built strong relationships with customers to drive repeat business
Skin and Laser Therapist
Skin Elixir - Formally Laser Clinics NZ
10.2015 - 09.2017
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services
- Analysed clients’ needs and produce individualised and continuous treatment plans
- Documented notes for future reference about customer preferences and services delivered
- Educated clients on aftercare processes and advised on further care and products
- Operated laser hair removal, skin, and microdermabrasion procedures
- Performed consultations for clients before scheduling
- Discussed procedures and treatment options with clients
- Managed stocking shelves and stock take
- Cleaning of both therapeutic workspaces and front office
Skin and Beauty Therapist
About Skin
03.2015 - 10.2015
- Re-schedule customer’s appointments and clear emails and phone calls
- Processed payments entered sales in the register and rebook clients
- Analysed client needs and produce individualised and continuous treatment plans
- Educated clients on aftercare and advised on further care and products
- Perform ideal treatment for clients’ needs, with skin or laser treatments
- Managed stocking shelves and orders
Front of House Staff/Waitress
La Rosa Italian Restaurant
06.2011 - 12.2011
- Resolved guest complaints to maintain customer satisfaction
- Shared knowledge of menu items and upselling when required
- Conducted opening and closing of shifts duties to keep the restaurant working efficiently
- Kept server areas clean and well-stocked
Education
Certificate in Pharmacy - Level 3
New Zealand Management Academies
Auckland 10.2024
Diploma of Business Administration -
The Career Academy
Auckland 01.2021
Certificate in Bookkeeping -
The Career Academy
01.2020
Diploma in Beauty Therapy -
Elite International School of Beauty & Spa Therapies
Auckland 01.2014
Certificate in Practitioner of Neuro-Linguistic Programming -
In Tuition
01.2006
Certificate Level 3 in Food & Beverages -
Taupo Employment Support Trust
Taupo01.2005
Certificate Level 3 in Basic Cookery -
Auckland Hotel & Chefs Training School
01.2002
Skills
- Strong Organization
- Customer service expertise
- Scheduling appointments
- Document Preparation
- Organization skills
- Telephone skills
- Time Management
- Customer/Client relations
- Scheduling
Timeline
Assistant Receptionist
Laser Clinics New Zealand
03.2022 - 04.2022
Senior Beauty Therapist
CACI Clinic
08.2018 - 03.2019
Skin and Laser Therapist
Exquisite Laser Clinic
01.2017 - 08.2018
Skin and Laser Therapist
Skin Elixir - Formally Laser Clinics NZ
10.2015 - 09.2017
Skin and Beauty Therapist
About Skin
03.2015 - 10.2015
Front of House Staff/Waitress
La Rosa Italian Restaurant
06.2011 - 12.2011
Certificate in Bookkeeping -
The Career Academy
Certificate in Practitioner of Neuro-Linguistic Programming -
In Tuition
Certificate Level 3 in Basic Cookery -
Auckland Hotel & Chefs Training School
Certificate in Pharmacy - Level 3
New Zealand Management Academies
Diploma of Business Administration -
The Career Academy
Diploma in Beauty Therapy -
Elite International School of Beauty & Spa Therapies
Certificate Level 3 in Food & Beverages -
Taupo Employment Support Trust
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