Rebecca O'Neill
Dunedin,New Zealand
Summary
Having lived overseas, travelling and working in the UK and Europe, I have always loved flying and would love the opportunity to be able to put all previous customer service experience to work, making connections and helping others while also having the opportunity to travel.
I have a wide range of experience in customer service, working in a variety of different environments such as waitressing, supermarket work, law office receptionist and motor vehicle service advisor. In these roles I was handling different situations such as resolving customer concerns, queries and complaints. I am highly-motivated with a desire to take on new challenges. I believe I have a strong worth ethic, adaptability and exceptional interpersonal skills, and am able to work effectively unsupervised and quickly master new skills.
Overview
3
3
years of professional experience
1
1
Certification
Work History
European Service Advisor
Southern Motor Group
South Dunedin, Dunedin
09.2023 - Current
- Manage incoming calls from customers seeking quotes or information about services provided.
- Greeting customers and addressing their needs in a professional manner.
- Follow up with existing customers regarding past services performed on their vehicles.
- Providing customers with accurate estimates of repair costs, labour times and parts prices.
- Scheduling appointments for service work to be performed on vehicles.
- Resolving customer complaints in an efficient and courteous manner.
Security Officer (casual)
First Security
South Dunedin, Dunedin
06.2023 - Current
- Secured premises by inspecting buildings and patrolling property.
- Guarded restricted areas to prevent unauthorized entry.
- Addressed problems quickly and reported clear information while working under minimal supervision.
- Reported safety hazards for remediation response.
- Checked for safety hazards and took corrective action when necessary.
- Participated in training sessions to stay up-to-date on current security trends and best practices.
UK & Europe Work
Assorted
05.2022 - 06.2023
- Travelling and working IN the UK and in Europe
Receptionist
O'Neill Devereux Lawyers
Dunedin CBD, Dunedin
02.2021 - 04.2022
- Answered and directed incoming calls using multi-line telephone system.
- Updated and recorded customer or client information to maintain accounts.
- Served clients and business associates by greeting, welcoming and directing to appropriate personnel.
- Sorted incoming mail and directing to correct personnel each day.
- Maintained organized filing systems of confidential client information in accordance with firm policy.
- Provided excellent customer service at all times while interacting with both internal staff and external clients and business associates.
- Provided administrative support to partners and staff members including typing letters and emails, filing documents, scanning and copying documents.
Education
Some College (No Degree) - Middle School Teaching
University of Otago
Dunedin01-2020
High School Diploma -
Kavanagh College
Dunedin, NZ11-2019
Skills
- Customer Service
- Computer Skills
- Conflict Resolution
- Excellent Communication
- Multitasking and Organization
- Attention to Detail
- Handling Customer Complaints
- Client rapport
Languages
English
Native/ Bilingual
Accomplishments
Kavanagh– February 2019.
- The Learning Place – Teamwork – NZQA Standards 1296, 27563 and 9681.
Certification
- Security Officer - Full Certificate of Approval (2023)
- New Zealand Full Automatic Class 1 Drivers Licence (2018)
- Swimming New Zealand - Swimming NZ Swim Teacher Full Qualification Certificate (2017)
Affiliations
- Travel
- Hiking
- Journaling
- Writing
- Learning about different cultures
References
References available upon request.
Timeline
European Service Advisor
Southern Motor Group
09.2023 - Current
Security Officer (casual)
First Security
06.2023 - Current
UK & Europe Work
Assorted
05.2022 - 06.2023
Receptionist
O'Neill Devereux Lawyers
02.2021 - 04.2022
Some College (No Degree) - Middle School Teaching
University of Otago
High School Diploma -
Kavanagh College
- Security Officer - Full Certificate of Approval (2023)
- New Zealand Full Automatic Class 1 Drivers Licence (2018)
- Swimming New Zealand - Swimming NZ Swim Teacher Full Qualification Certificate (2017)
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