Reetu Bala
Summary
Dynamic retail professional with a proven track record at The Charity Corner, excelling in customer service and POS operations. Demonstrated adaptability and attention to detail, achieving high customer satisfaction through effective complaint handling and sales techniques. Proficient in data entry and software development, ensuring accuracy and efficiency in all tasks.
Experienced with customer service, assisting clients with product selections, and resolving inquiries efficiently. Utilizes merchandising techniques to create appealing displays that attract customers and boost sales. Knowledge of inventory management and maintaining organized stockrooms to ensure smooth operations.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Retail Assistant
The Charity Corner
11.2024 - Current
- Used POS system to process sales, returns, online orders, and gift card activations.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Stocked merchandise, clearly labelling items, and arranging according to size or colour.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Contributed to a welcoming atmosphere through courteous interactions with both customers and fellow staff members.
- Assisted customers with prompt and polite support in-person and via telephone.
Computer Operator
Indian Government Office
01.2021 - 08.2023
- Maintained a high level of accuracy in data entry tasks, resulting in improved overall data quality.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Generated reports covering details about data, system operation, and error monitoring.
- Processed requests for service from internal and external customers.
- Achieved high levels of data accuracy by performing diligent data entry and verification tasks.
- Utilized python, C++, and other programming languages to develop software solutions.
Education
Bachelor of Engineering - Computer Science
Kurukshetra University KURUKSHETRA
Haryana INDIA04-2019
Diploma in Engineering - Computer Science
Haryana State Board of Technology
Haryana INDIA03-2016
Skills
- Customer service
- Customer assistance
- Patience and empathy
- Time management capabilities
- POS system operation
- Cash handling accuracy
- Order processing
- Payment processing
- Adaptability and resilience
- Sales floor organization
- Complaint handling
- Team collaboration aptitude
- Store maintenance know-how
- Sales techniques
- Multitasking
- Warehouse coordination
- Pricing adjustments
- Friendly and helpful
- Reliable and responsible
- Honest and dependable
- Attention to detail
- Store opening and closing
- Retail merchandising
- Computer proficiency and Microsoft office
Certification
- Certificate of excellence/ participation (Galaxy Global Group of Institution) 2017
- Certificate of C++( Haryana State electronics Development Corporation LTD. 2016
Languages
English
Professional Working
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Interests
- Cooking
- I enjoy helping others and giving back to the community
- Watching Movies and TV Shows
- Reading
Timeline
Retail Assistant
The Charity Corner
11.2024 - Current
Computer Operator
Indian Government Office
01.2021 - 08.2023
Bachelor of Engineering - Computer Science
Kurukshetra University KURUKSHETRA
Diploma in Engineering - Computer Science
Haryana State Board of Technology
Similar Profiles
NEHA NEHA null
Retail Assistant (Volunteer employment) at The Charity CornerRetail Assistant (Volunteer employment) at The Charity Corner
Jessica LaneJessica Lane
Wish Brigade Team at Charity for CharityWish Brigade Team at Charity for Charity
Neha PatelNeha Patel
Volunteer at Compton Hospice Charity ShopVolunteer at Compton Hospice Charity Shop