Remain Brown
Front Of House Supervisor
Gisborne,New Zealand
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Dynamic Checkout Supervisor with at least 5 years of experience overseeing teams of up to 30 staff members within high-traffic stores. Leads by example and monitors performance to identify and target service discrepancies. Evaluates assigned groups and recommends additional training and process improvements.
Overview
10
10
years of professional experience
Work History
Checkout Supervisor
Pak N Save
08.2021 - Current
- Collaborated with managers and human resources in building talented teams dedicated to customer satisfaction.
- Assisted in recruitment and training of key talents to address department needs.
- Managed theft prevention with focus on minimizing product losses to under Number%.
- Supervised multi-cultural teams of Number members, enforcing compliance with operational policies and procedures.
- Supported production line, reporting need for additional staff and resources.
- Built positive relationships with customers to increase repeat business.
- Quickly and accurately counted drawers at start and end of each shift.
- Fostered positive work environment by consistently treating all employees and customers with respect and consideration.
Floor Supervisor
Cedenco Foods NZ
01.2018 - 05.2018
- Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Met with management to discuss work plans and develop enhancements and strategies to achieve operational objectives.
- Reduced employee turnover with hands-on leadership and coaching.
- Submitted reports to senior management to aid in business decision-making and planning.
Tool Shop
Bunnings Warehouse
06.2009 - 11.2017
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Participated in team-building activities to enhance working relationships.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Education
General Managers Certificate - LCQ
Instore Training
Gisborne05.2022
National Cert In Retailing L1 & L2
Tairawhiti Polytechnic
Gisborne02.2001
Skills
- Customer Checkout
- Providing Feedback
- Operating Cash Registers
- Flexible Work Schedule
- POS System Troubleshooting
- Time Management
- Handling Complaints and Inquiries
- Customer Service
- Till Counting
- Health and Safety Procedures
- Verbal and Written Communication
- Store Opening and Closing
Timeline
Checkout Supervisor
Pak N Save
08.2021 - Current
Floor Supervisor
Cedenco Foods NZ
01.2018 - 05.2018
Tool Shop
Bunnings Warehouse
06.2009 - 11.2017
General Managers Certificate - LCQ
Instore Training
National Cert In Retailing L1 & L2
Tairawhiti Polytechnic
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