Renae Pullen
Thorndon
Summary
I am dedicated, reliable, and productive. I thrive both independently and as part of a team. With excellent customer service skills, management skills, and a consistently friendly, can-do attitude, I am committed to delivering top-notch service. I am a highly motivated employee with a desire to take on new challenges. I am a recent graduate with excellent research, technical, and problem-solving skills.
Overview
10
10
years of professional experience
Work History
Food and Beverage Attendant
Bay Plaza Hotel
<ul>
<li>Provided excellent customer service to guests in dining and bar areas.</li>
<li>Assisted in setting up and clearing tables for events and meals.</li>
<li>Handled guest inquiries and resolved concerns with professionalism.</li>
<li>Maintained a positive attitude towards coworkers and customers at all times.</li>
</ul>
03.2025 - Current
- Provided excellent customer service to guests in dining and bar areas.
- Assisted in setting up and clearing tables for events and meals.
- Handled guest inquiries and resolved concerns with professionalism.
- Maintained a positive attitude towards coworkers and customers at all times.
Shift Supervisor, Manager
Taco Bell Cuba Mall
01.2022 - 03.2025
- (Gained qualification in First Aid Level One.)
- Supervised daily operations to ensure efficient workflow and team performance.
- Trained and mentored team members on operational procedures and safety standards.
- Implemented standard operating procedures to enhance service quality and efficiency.
Customer service
Trentham Station Fish and Chips
<ul>
<li>Prepared food items following safety and sanitation guidelines.</li>
<li>Assisted customers with menu selections and provided excellent service.</li>
<li>Provided quality customer service by adhering to company policies and procedures.</li>
</ul>
11.2019 - 11.2021
- Prepared food items following safety and sanitation guidelines.
- Assisted customers with menu selections and provided excellent service.
- Provided quality customer service by adhering to company policies and procedures.
Cleaner for Kāinga Ora occupants
Trentham Motel
<ul>
<li>Maintained cleanliness of guest rooms and common areas.</li>
<li>Conducted deep cleaning tasks per scheduled rotations and special requests.</li>
</ul>
11.2019 - 01.2020
- Maintained cleanliness of guest rooms and common areas.
- Conducted deep cleaning tasks per scheduled rotations and special requests.
Rubbish/item collector after Super Rugby games
Westpac Stadium
01.2018 - 06.2018
- Sporadic fundraiser
Food bank volunteer
Salvation Army Food Bank
<ul>
<li>Organised food donations for distribution to community members in need.</li>
<li>Prepared and sorted food packages for efficient distribution to families.</li>
</ul>
06.2015 - 06.2016
- Organised food donations for distribution to community members in need.
- Prepared and sorted food packages for efficient distribution to families.
Education
Bachelor of Arts - Political Science
Victoria University of Wellington
Wellington, NZ07-2025
Skills
- Communication skills
- Teamwork skills
- Microsoft applications
- MacromatiX
- Help desk support
- Key performance indicators
- Stock counts
- Wastage calculations
- Critical thinking
- Problem solving
- Adaptability
- Organisational skills
- Empathy
References
Available on request
Timeline
Food and Beverage Attendant
Bay Plaza Hotel
03.2025 - Current
Shift Supervisor, Manager
Taco Bell Cuba Mall
01.2022 - 03.2025
Customer service
Trentham Station Fish and Chips
11.2019 - 11.2021
Cleaner for Kāinga Ora occupants
Trentham Motel
11.2019 - 01.2020
Rubbish/item collector after Super Rugby games
Westpac Stadium
01.2018 - 06.2018
Food bank volunteer
Salvation Army Food Bank
06.2015 - 06.2016
Bachelor of Arts - Political Science
Victoria University of Wellington
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