RHONA GOC-ONG VILLARIASA
Papamoa Beach
Summary
Dynamic professional with a proven track record at eDropship Empire PH, excelling in customer service and remote administrative support. Adept at enhancing customer satisfaction through effective conflict resolution and precise documentation. Skilled in social media management and content writing, consistently delivering engaging and accurate information to diverse audiences.
Overview
18
18
years of professional experience
Work History
Volunteer Sales Assistant
Waipuna Hospice Charity Shop
Papamoa
03.2025 - Current
- Managed store display and merchandise organization to enhance customer experience.
- Operated the register and provided friendly support to shoppers.
- Assisted in donation processing and pricing.
Customer Service & Virtual Assistant
eDropship Empire PH
01.2020 - 04.2025
- Delivered outstanding support to eBay customers, handling order queries, returns, and complaints across multiple channels.
- Conducted outbound calls that contributed to the company's back-end profit strategy.
- Coordinated with manufacturers and logistics for issue resolution and delivery tracking.
- Maintained accurate documentation and improved customer satisfaction metrics.
Researcher & Agri-News Writer
KAMM Media Network
01.2022 - 01.2024
- Researched and wrote news features related to agriculture and rural development.
- Co-hosted 'Agri-Senso,' an online program showcasing agri-products and farming issues.
- Built rapport with local communities and experts to enrich content accuracy.
Reporter & Social Media Manager
SunStar Superbalita Davao
01.2009 - 01.2020
- Covered a wide range of news beats and conducted investigative reporting in Bisaya, English.
- Managed the Facebook news page and engaged with a large audience.
- Developed skills in fast-paced reporting, issue resolution, and public communication.
Disc Jockey & Scriptwriter
96.3 Star FM (Bombo Radyo PH)
01.2007 - 01.2009
- Hosted daily radio shows and wrote scripts for ad spots.
- Delivered timely news and entertained a diverse audience live on air.
Conversational English Tutor (Part-time)
Aim High Tutorial Center
01.2007 - 01.2009
- Taught English to students and adult learners through one-on-one sessions.
- Helped students improve fluency and confidence through conversation practice.
News Reporter & Program Host
dxUM Radyo Ukay
01.2007 - 01.2009
- Hosted daily radio shows and wrote scripts for ad spots.
- Delivered timely news and entertained a diverse audience live on air.
Education
Bachelor of Arts - Mass Communication
Holy Cross of Davao College
01.2005
Skills
- Customer Service (Email, Chat, Voice)
- Remote Administrative Support
- Social Media Management
- Research and Data Organization
- Written and verbal communication
- Conflict resolution
- Team collaboration
- Content Writing (News, Features)
- Time and Task Management
Websites
Accomplishments
- SSS National Awardee, Balikat ng Bayan Awards 2019
- Regional Female Reporter of the Year, Rotary Club of Manila, 2019
- International Qualifications Recognition Statement, New Zealand Qualifications Authority (NZQA) – Level 7
Timeline
Volunteer Sales Assistant
Waipuna Hospice Charity Shop
03.2025 - Current
Researcher & Agri-News Writer
KAMM Media Network
01.2022 - 01.2024
Customer Service & Virtual Assistant
eDropship Empire PH
01.2020 - 04.2025
Reporter & Social Media Manager
SunStar Superbalita Davao
01.2009 - 01.2020
Disc Jockey & Scriptwriter
96.3 Star FM (Bombo Radyo PH)
01.2007 - 01.2009
Conversational English Tutor (Part-time)
Aim High Tutorial Center
01.2007 - 01.2009
News Reporter & Program Host
dxUM Radyo Ukay
01.2007 - 01.2009
Bachelor of Arts - Mass Communication
Holy Cross of Davao College
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