Customer Service Associate/Writer/Researcher
Open To Work
RHONA G. VILLARIASA
Waipuna Hospice Charity Shop
Tauranga,BOP
Work Preference
Overview
Dynamic professional with a proven track, excelling in customer service and remote administrative support. Adept at enhancing customer satisfaction through effective conflict resolution and precise documentation. Skilled in social media management and content writing, consistently delivering engaging and accurate information to diverse audiences.
20+
Years of experience
Work History
Casual Stocktaker
RCIS | New Zealand
- Conducted retail inventory counts using handheld scanners to verify unit quantities during Warehouse Papamoa (March 6–7, 2026).
05.2025 - Current1 Year 5 Months
Customer Service Representative
MyLotto NZ | New Zealand
- Addressed account-related customer questions, diagnosed account issues, and facilitated resolution via phone and live chat.
01.2007 - 01.20092 Years
Disc Jockey & Scriptwriter
96.3 Star FM (Bombo Radyo PH)
- Hosted daily radio shows and wrote scripts for ad spots.
- Delivered timely news and entertained a diverse audience live on air.
01.2007 - 01.20092 Years
Conversational English Tutor (Part-time)
Aim High Tutorial Center
- Taught English to students and adult learners through one-on-one sessions.
- Helped students improve fluency and confidence through conversation practice.
01.2007 - 01.20092 Years
News Reporter & Program Host
dxUM Radyo U kay
- Hosted daily radio shows and wrote scripts for ad spots.
- Delivered timely news and entertained a diverse audience live on air.
03.2025 - Current1 Year 7 Months
Volunteer Sales Assistant
Waipuna Hospice Charity Shop | Papamoa
- Managed store display and merchandise organization to enhance customer experience.
- Operated the register and provided friendly support to shoppers.
- Assisted in donation processing and pricing.
01.2020 - 04.20255 Years 3 Months
Customer Service & Virtual Assistant
eDropship Empire PH
- Delivered outstanding support to eBay customers, handling order queries, returns, and complaints across multiple channels.
- Conducted outbound calls that contributed to the company's back-end profit strategy.
- Coordinated with manufacturers and logistics for issue resolution and delivery tracking.
- Maintained accurate documentation and improved customer satisfaction metrics.
01.2022 - 01.20242 Years
Researcher & Agri-News Writer
KAMM Media Network
- Researched and wrote news features related to agriculture and rural development. Serves too as Admin for KAMM Media news page
- Co-hosted 'Agri-Senso,' an online program showcasing agri-products and farming issues.
- Built rapport with local communities and experts to enrich content accuracy.
01.2009 - 01.202011 Years
Reporter & Social Media Manager
SunStar Superbalita Davao
- Covered a wide range of news beats and conducted investigative reporting in Bisaya, English.
- Managed the Facebook news page and engaged with a large audience.
- Developed skills in fast-paced reporting, issue resolution, and public communication.
Education
Bachelor of Arts | Mass Communication
Holy Cross of Davao College | 01.2005
Holy Cross of Davao College
01.2005
Skills
Accomplishments
- SSS National Awardee, Balikat ng Bayan Awards 2019
- Regional Female Reporter of the Year, Rotary Club of Manila, 2019
- International Qualifications Recognition Statement, New Zealand Qualifications Authority (NZQA) – Level 7
References
Upon request
Timeline
Customer Service Representative
MyLotto NZ
05.2025 - CurrentRead more
Volunteer Sales Assistant
Waipuna Hospice Charity Shop
03.2025 - CurrentRead more
Researcher & Agri-News Writer
KAMM Media Network
01.2022 - 01.2024Read more
Customer Service & Virtual Assistant
eDropship Empire PH
01.2020 - 04.2025Read more
Reporter & Social Media Manager
SunStar Superbalita Davao
01.2009 - 01.2020Read more
Disc Jockey & Scriptwriter
96.3 Star FM (Bombo Radyo PH)
01.2007 - 01.2009Read more
Conversational English Tutor (Part-time)
Aim High Tutorial Center
01.2007 - 01.2009Read more
News Reporter & Program Host
dxUM Radyo U kay
01.2007 - 01.2009Read more
Holy Cross of Davao College - Bachelor of Arts, Mass Communication
Read more
Casual Stocktaker
RCIS
Read more