Rhythem Chauhan
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Southern Cross Travel Insurance New Zealand
01.2024 - Current
- Provide a superior customer experience by consistently meeting the expectations of both internal and external customers
- First call responder for claim related inquires and advise on claim process and coordinating between customer and claim accessor
- Gather all customer relevant information and advising the customers on their queries.
- Deliver effective, practical, and timely first-contact resolution solutions to customer inquiries across multiple channels while adhering to expected service standards and responding within defined service levels (SLAs)
- Utilize strong problem-solving skills to identify customer needs and take appropriate actions to ensure a superior customer experience
- Maximize quote inquiries to conversion rates while adhering to New Zealand and Australian regulatory and licensing requirements
- Assist customers with website issues, offering to complete sales or service requests when appropriate
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Customer Service Consultant (Inbound)
AIA New Zealand
02.2023 - 09.2023
- Speaking with customers from various backgrounds and providing information on life insurance and other products
- Followed up with customers about issues logged and incoming calls to maintain high standards of customer service
- Taking on an average of 30-40 calls a day while maintaining KPIs and efficiently delivering on requirements
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management
- Ensure customers’ enquiries and requests are handled as per the stipulated performance standards and benchmarks
- Managed customer escalations to senior staff or management when necessary, ensuring the appropriate level of attention was provided for a resolution.
Customer Service Specialist (Inbound)
Concentrix New Zealand
10.2022 - 02.2023
- Maintained customer satisfaction with forward thinking strategies focused on addressing customer needs and resolving concerns
- Listening and understanding customer while building empathic and creating trustworthy relationship
- Taking on an average of 40-50 calls a day while maintaining great KPIs and having high passion for helping customers
- Taking notes of customers requirement and making sure right products are sold to the customer while taking the opportunity of upselling where possible
- Excellent experience in selling and upselling while making sure customers’ needs are addressed
- Clarified customer issues and determined root cause of problems to resolve product or service complaints
- Managed high call volume while maintaining a courteous and professional demeanor.
Education
Bachelors of Business Administration - Fashion Design
Jagannath University
Delhi03-2018
Skills
- Active listening
- Customer relations
- Problem resolution
- Critical thinking
- Customer service
- Friendly, positive attitude
- Teamwork and collaboration
- Attention to detail
- Dependable and responsible
- Calm under pressure
- Organization and time management
- Decision-making
Timeline
Customer Service Representative
Southern Cross Travel Insurance New Zealand
01.2024 - Current
Customer Service Consultant (Inbound)
AIA New Zealand
02.2023 - 09.2023
Customer Service Specialist (Inbound)
Concentrix New Zealand
10.2022 - 02.2023
Bachelors of Business Administration - Fashion Design
Jagannath University
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