Rick Hayes

Barista and Duty Manager at fine restaurant adjacent to Porters hotel in Havelock North.

• Supervised daily restaurant operations, ensuring adherence to quality standards and customer satisfaction.
• Trained and mentored staff on service protocols and menu knowledge, enhancing team performance.
• Resolved customer complaints promptly, fostering positive dining experiences and repeat business.
• Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
• Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
• Reconciled cash and credit card transactions to maintain accurate records.

• Prepared and served high-quality beverages in fast-paced environment.
• Maintained cleanliness and organization of work area to ensure efficiency.
• Provided exceptional customer service, addressing inquiries and preferences effectively.
• Operated espresso machines and other equipment with precision and care.