Ricky Tipene
Hamilton,Waikato
Summary
Empathetic mental health support worker with a sensitive and compassionate approach to cultivating trusting, stimulating and varied lifestyles for residents.
Offering enhanced care with a flexible learning approach for residents and their whanau.
Experienced with in the hospital and in-community settings where providing guidance and encouragement to clients through physical and emotional support is paramount.
Overview
17
17
years of professional experience
Work History
Casual Support Worker
Apex Health Care
05.2020 - Current
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Helped clients manage and reach individual goals, supporting independent progression and social skills.
- Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
- Kept clients engaged in social networks and communities for personal health and growth.
- Promoted community integration by providing extensive physical, emotional and social support
- Currently Cultural Navigator for Apex Care.
Residential Mental Health Advocate
Ember Korowai Tiakitini
10.2022 - 03.2024
- Conducted resident checks during overnight hours on regular schedule to check health and safety status.
- Supervised 12 residents within facility
- Provided counselings and crisis intervention services.
- Administer client medications with adherence to individual treatment plans.
- Remained alert to problems or health issues of clients and competently responded.
- Reported changes in resident condition and health to resident care manager.
- Maintained safe working environment through prevention of accidents, preservation of equipment and achievement of safe working practices.
Manuao-Advocate for ACC Clients
AKI Innovations Ltd
03.2024 - 07.2025
- Worked effectively with fellow team members to coordinate effective solutions to any question or concern.
- Delivered friendly service and offered expert support in every interaction.
- Established trusting relationships with clients by maintaining open lines of communication throughout the entire representation process.
- Managed complex caseloads with diligence, prioritizing tasks to ensure timely resolution of cases.
- Assisted individuals in navigating processes and procedures to resolve issues, understand rights and express views.
- Made referrals to appropriate services, following up to confirm patients received access to required care.
- Conducted comprehensive client interviews, gathering relevant information to build a strong case foundation.
Health Coach
Hauraki Primary Health Organisation
10.2018 - 03.2020
- Delivery of chronic conditions service to a wide and diverse range of people within Hauraki PHO area.
- Working collaboratively alongside GP Services to provide care that is respectful, responsive, and meaningful to individual patient preferences, needs and values.
- Encouraging high quality and sustainable long-term condition management within communities that empowers individuals and whanau to take control of their wellbeing.
- Support, advice, and education around health conditions delivered to patient and whanau in a timely manner that meets individual requirement.
- Advocacy/navigational support to clinical (hospital, GP, community) and social (WINZ, budget, housing, transport).
- Monitored health trends and data to identify health concerns and develop related health education initiatives.
Needs Assessment and Service Co-ordination
Hauora Waikato
02.2008 - 04.2012
- Prior to whanau admission, it was within my scope to assess their social, education and vocational need and ensure these could be met during their hospital stay.
- Developed and delivered NZQA unit standard programs to deliver to whanau within the hospital.
- Worked within a multidisciplinary team, that included GP, Psychiatrists, Psychologists, and nurses to ensure that whanau were supported and cared for.
- Supported and assisted whanau in the hospital to find and apply for external education opportunities.
- Personal life maps and / or education mapping with whanau in Tamahere Hospital & Healing Centre.
- Collaboratively worked alongside external work brokers to provide support for whanau to access paid employment prior to discharge for hospital.
- Collaborated with physicians and other healthcare professionals to provide best outcomes for whanau.
- Advocated for whanau, so that their goals and aspirations could be met.
Education
Bachelor of Social Sciences - Double Major
University of Waikato
Hamilton, NZ04.2002
National Diploma - Hauora-Maori Health-Level 5
Rapu Ki Rua Institute
Hamilton, NZ11.2008
National Certificate - Hauroa-Maori Health-Level 4
Rapu Ki Rua Institute
Hamilton, NZ03.2008
Adult Education - Level 5
Te Wananga O Aotearoa
Hamilton, NZ12.2011
National Certificates - Adult And Continuing Education-Levels 4 And 5
Up Skill NZ
Hamilton10.2006
Skills
- Individual life or education plan development
- Advocacy for residents
- Individual Service Plans
- Behavioural Support
- Intercultural Competence
- Behaviour Redirection
- Positive Reinforcement Methods
- Confidential Case Documentation
- Case Planning and Management
- Coaching residents and whanau
Additional Information
April 2012-October 2012
Case Manager -Department of Corrections
October 2012-October 2018
Owner driver and shareholder in Cambridge Taxis 2001 Ltd.
February 2013-October 2018
Intermediate Care Medic with Frontline Ambulance Care Trust
Timeline
Manuao-Advocate for ACC Clients
AKI Innovations Ltd
03.2024 - 07.2025
Residential Mental Health Advocate
Ember Korowai Tiakitini
10.2022 - 03.2024
Casual Support Worker
Apex Health Care
05.2020 - Current
Health Coach
Hauraki Primary Health Organisation
10.2018 - 03.2020
Needs Assessment and Service Co-ordination
Hauora Waikato
02.2008 - 04.2012
Bachelor of Social Sciences - Double Major
University of Waikato
National Diploma - Hauora-Maori Health-Level 5
Rapu Ki Rua Institute
National Certificate - Hauroa-Maori Health-Level 4
Rapu Ki Rua Institute
Adult Education - Level 5
Te Wananga O Aotearoa
National Certificates - Adult And Continuing Education-Levels 4 And 5
Up Skill NZ
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