Ritika Jaypal Kaintura
Mount Roskill
Summary
Customer-focused professional with a Bachelor's degree in Accounting and Finance and extensive experience in fast-paced retail environments. Cultivates strong customer relationships, manages high-volume transactions, and resolves complex issues efficiently. Recognized for a positive attitude, strong problem-solving abilities, and a commitment to meeting customer needs. Demonstrates ability to achieve key performance indicators, solve problems efficiently, and collaborate effectively with teams. Excited to apply analytical skills, customer focus, and attention to detail in PwC's graduate program, contributing to team success and ensuring client satisfaction.
Overview
3
3
years of professional experience
Work History
Retail Assistant
2degrees
12.2023 - Current
- Processed sales transactions, ensuring precision in handling cash and electronic payments
- Delivered top-tier customer service by effectively resolving inquiries and complaints
- Identified opportunities to cross-sell and enhance the customer experience
- Maintained accurate inventory records and reported discrepancies
- Assisted in training new staff members to meet company standards
Checkout Supervisor
Countdown Supermarket
12.2022 - 12.2023
- Supervised checkout operations, ensuring accuracy and efficiency in high-volume transactions
- Resolved customer issues and processed refunds, maintaining a focus on customer satisfaction
- Trained and mentored team members to deliver consistent service excellence
- Implemented procedures to reduce transaction errors and minimize losses
- Monitored inventory levels and coordinated with supply chain for replenishment
Checkout Operator
Countdown Supermarket
04.2022 - 12.2022
- Processed transactions quickly and accurately while providing exceptional customer service
- Maintained a clean and organized checkout area, addressing customer inquiries efficiently
- Balanced cash drawers and prepared daily reports to ensure accurate financial records
- Assisted in stock management and display organization
Education
Thakur College of Science and Commerce
Bachelor of Accounting and Finance -
University of Mumbai
01.2020
Skills
- Customer Service Expertise
- Communication Skills
- Financial Understanding
- Problem Solving
- System Navigation
- Adaptability
Accomplishments
Achievements
Exceeded sales targets by 20% at 2degrees through effective customer engagement.
Led team training at Countdown, increasing employee performance and service efficiency.
Recognized for outstanding customer service at McDonald's, earning Employee of the Month twice.
Timeline
Retail Assistant
2degrees
12.2023 - Current
Checkout Supervisor
Countdown Supermarket
12.2022 - 12.2023
Checkout Operator
Countdown Supermarket
04.2022 - 12.2022
Thakur College of Science and Commerce
Bachelor of Accounting and Finance -
University of Mumbai
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